Enrollment Specialist Spanish Speaking - Hybrid Remote

Enrollment Specialist

The Enrollment Specialist is responsible for assessing and supporting volunteers and children in one-on-one mentoring relationships through the enrollment process for Big Brothers Big Sisters of Long Island. This role works closely with parents/guardians and community partners to facilitate positive mentorship relationships. The Enrollment Specialist will ensure a seamless and efficient enrollment process for all participants.

Duties & Responsibilities:

• Assess the eligibility of volunteers and mentees for participation in the Big Brothers Big Sisters program.
• Conduct volunteer enrollment processes, including individual orientations, interviews, home visits, and other relevant steps.
• Facilitate client enrollments by conducting parent/child interviews, providing child safety education, and completing enrollment procedures.
• Identify families needing alternative or additional services and make appropriate referrals.
• Maintain ongoing engagement with Ready to be Matched (RTBM) youth and families through regularly scheduled updates and activities.
• Partner with schools to foster appropriate youth referrals.
• Review and follow up on references to gather additional information for assessments.
• Conduct volunteer and client reassessments as needed.
• Identify and remove any barriers that may interfere with the enrollment process.
• Analyze all enrollment information to recommend participants for the program and match volunteers with children based on qualifications and interests.
• Consult with other staff members as needed for matching decisions.
• Provide thorough assessments and match recommendations for participants based on individual evaluations.
• Maintain accurate, timely records for each match, leveraging technology for data reporting and analysis.
• Facilitate in-person match meetings and manage schedules to accommodate volunteers and families.
• Provide ongoing support for matches, focusing on child safety, relationship development, positive youth outcomes, and volunteer satisfaction.
• Utilize active listening and questioning techniques to coach match participants and ensure clear communication.
• Apply child safety and risk management protocols across all aspects of the role.
• Identify and address potential challenges within matches and intervene to support successful resolutions.
• Develop strategic interventions for matches requiring extra support to foster positive relationships.
• Conduct and track match surveys to assess the impact of the program and meet goals for completion rates.
• Conduct exit interviews for match closures, assessing reasons and potential for re-matching.
• Support the agency's philanthropic efforts by fostering potential donor relationships and business partnerships.
• Represent the organization positively within the community and collaborate with internal teams on additional projects as needed.
• Attend training sessions and meetings as directed by the supervisor.
• Additional duties as assigned.

Requirements:

• Bachelor's degree in Social Work (BSW) or related field.
• Bilingual (Spanish/English) required.
• Experience in the social services field is preferred.
• Familiarity with psychological diagnoses and medications is a plus.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office (Outlook, Word).
• New York State Driver's License and the ability to travel across Nassau/Suffolk Counties.

Working Conditions:

• 35 Hour Workweek
• Flexible Hybrid
  
  Schedule:

Monday: 9 am – 5pm REMOTE (Off on weeks where Saturdays are scheduled)

Tuesday: 9 am
-5 pm

Wednesday: 12:30 – 8:30 pm

Thursday: 12:30 – 8:30 pm

Friday: 9 am
-5 pm REMOTE

Must work two Saturdays per month (Monday off those weeks).

Saturday: 9-5

The worker is subject to both environmental conditions:
Activities occur inside and outside.

Physical Requirements:

• Light work:
  Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
• Standing:
  Remaining upright on the feet, particularly for…