Department of State Aide -E8 - Shelby Township

Position Overview

This role is all about helping people. You’ll work directly with Michigan residents to review their requests, check eligibility, and make sure their applications meet requirements. You’ll process a variety of transactions, answer questions, and help customers understand different services and online options. If you like working with people, staying organized, and getting things done accurately and on time, this job gives you a meaningful way to serve your community.

• Review requests from Michigan residents and verify eligibility.
• Process a variety of transactions and ensure applications meet required standards.
• Answer customer questions and provide information on services and online options.
• Maintain accurate records and follow up on pending or incomplete applications.
• Assist with occasional relief assignments at other branch offices.

• High school completion or equivalent.
• Level 6 – No specific type or amount of experience required.
• Level 7 – One year of experience equivalent to a Department of State Aide 6.
• E8 – Two years of experience equivalent to a Department of State Aide, including one year equivalent to a Department State Aide 7.

• Subject to a comprehensive background check, including driving record, criminal history, fingerprinting, drug testing, and reference checks.
• Must provide proof of U.S. citizenship and comply with all security and citizenship verification requirements.
• May be required to complete secure driver’s license and personal identification card background checks as mandated by state law.
• Compliance with all standard federal and state employment regulations and security protocols.

• Health, mental health, dental, and vision insurance; life insurance up to two times annual salary; long‑term disability insurance.
• 401(k) and 457 retirement plans with automatic employer contributions and matching contributions available.
• Paid personal days (15–35 per year) and sick days (13 per year) with rollover options.
• Paid parental leave of 12 weeks for eligible employees.
• State-paid holidays (13–14 per year, including major federal holidays).
• Bonus programs for longevity, recruitment, retention, and performance.
• Military pay differential for eligible guard or reserve employees.
• Tax‑advantaged programs, including flexible spending account, health savings account, and qualified transportation fringe benefits.
• Student loan forgiveness programs and tuition reduction for employees and family members.
• Professional development reimbursement up to $2,000 per year for education and training.
• Alternate and remote work schedules, including hybrid telecommuting options.

MDOS is proud to be a silver level Veteran-Friendly Employer. The State of Michigan offers rewarding careers that allow you to serve Michiganders in many different ways. The State has been recognized as a leading U.S. employer and a best large U.S. and state employer in recent years.

Updated: 2/28/24