Family Case Manager Supervisor

Benefits:

• 403(B)
• Paid time off
• Training & development
• Competitive salary
• Flexible schedule

The Home Base Case Manager Supervisor works under the supervision and direction of their supervisor for the purpose of providing the highest quality of care to children and families. The Home Base Case Manager Supervisor provides in-home and community-based family services, including crisis intervention, counseling, skill building, and advocacy. Maintains a flexible work schedule of 40 hours a week Reads and replies to emails, directly liaisons with Department of Child Services, Probation and community resources.

Case Manager Supervisor is responsible for Assignment of referrals as they are received, reviewing and approving progress notes, treatment plans and monthly reports for compliance, reviews program and policy needs, chart audits, and caseloads to maintain state audit requirements. The home-based Case manager provides direct supervision to up to 5 staff, covers needs due to illness, injury or failure of their staff to provide direct services.

Essential Functions:
II. Conduct interventions that are consistent with the agency service model (values, beliefs, structure and practices) and with DCS Service Standards, including but not limited to:

• Direct supervision of staff up to (5)
• Assist with conducting weekly staff meetings
• Reviews all case notes of employees assigned to them
• Reviews and signs all treatment plans
• Reviews all monthly reports
• Reviews hours for time sheet reporting
• Provides coverage in event of failure of employee to provide such
• Assignment and tracking of incoming referrals to case load expectations within contract expectations.
• Schedule and complete client intake with face-to-face contact with the family within 48 hours of referral.
• Provide 24-hour crisis intake, intervention, and consultation seven days a week provided primarily in the family's home. Limited services may also be provided at a community site.
• Provide ongoing risk assessment and monitoring family/parental progress.
• Provide services that are time-limited and focused on limited objectives derived directly from the established DCS/Probation case plan or Informal Adjustment.
• Provide services that include development of short and long-term family goals with measurable outcomes that are consistent with the DCS case plan.
• Provide services that are family centered and child focused. They are to include intensive in-home skill building and must include after-care linkage.
• Services include providing monthly progress reports; requested supportive documentation such as case notes, social summaries, etc.; and requested testimony and/or court appearances including hearings and/or appeals; case conferences/staffing. Monthly reports are due to your supervisor by the 1st of each month following the month. Completion of EON and NCFAS information within 2 weeks of Intake.
• Services will be conducted with behavior and language that demonstrates respect for sociocultural values, personal goals, lifestyle choices, and complex family interactions and be delivered in a neutral-valued culturally competent manner.
• Services will be provided within the context of the DCS practice model or Probation plan with involvement in Child and Family Team (CFT) meetings if invited. A treatment plan will be developed based on assessment by the provider and agreements reached in the Child and Family Team meetings and/or documented in the authorizing referral.
• Conduct holistic, strength-focused assessment process.
• Meet the current guidelines on face-to-face client hours-currently at a 5/2 ratio. This includes client face to face time of 5 billable hours and 2 non-billable hours for other duties such as writing emails, travel, phone calls, monthly reports, staffing etc.
• Provide a range of clinical, concrete, and advocacy services to family members that are consistent with the family’s values, learning styles, lifestyle, circumstances and culture.
• Be aware of and respond appropriately to potential safety issues.
• Utilize motivational interventions and cognitive/behavioral strategies.
• Utilize a collaborative goal setting and teaching approach.
• Use interventions with clients that are theoretically based.
• Use effective strategies for engaging defusing and confronting clients.
• Develop and facilitate services to community resources and informal supports for families.
• Provide ongoing evaluation and modification of family goals and service plans.
• Solicit feedback and input from the family about all aspects of the intervention.
• Implement termination process at the end of intervention.
• Participate in other program areas as it is requested by your supervisor to meet program needs.

Complete all clinical and agency paperwork in a timely and accurate manner:

Initiate and maintain internal and external communication relationships, including but not limited to:

• Initiate and participate in individual consultation/supervision with supervisor at a minimum of 1 hour of in-person supervision per every 25 billable face-to-face hours…