FL Telecounselor Associate

For over 30 years, New Season Treatment Centers have been a leading national health‑care provider of outpatient treatment centers that specialize in safe, quality and best‑in‑class care for individuals living with Opioid Use Disorder ("OUD").

Operating in over 70 treatment centers across multiple states, our team members are engaged in medication‑assisted treatment, counseling, support, and care management of individuals living with OUD. We treat the whole person and address the underlying causes of OUD in an effort to provide a continuum of care that supports patients on their journey to recovery.

New Season operates nationally recognized and accredited methadone treatment centers dedicated to helping individuals with prescription drug abuse and/or opiate addiction regain control of their lives. We take great pride in treating our patients with dignity and respect in each phase of their treatment experience.

We are looking for a Telecounselor Associate to serve the community with our team.

Telecounseling Supervisor

155

Telecounseling

Non‑exempt

0

Telecounselors provide individual counseling services via a HIPAA‑compliant, synchronous video platform to patients within New Season’s clinics across the United States. Telecounselors work within a multidisciplinary treatment team consisting of the Medical Director, Program Director, Treatment Services Coordinator, Counselors and Nurses to identify and meet the clinical needs of the patient and assist in their overall well‑being. All telecounselors are responsible for completion of all patient, program and state‑related clinical documentation.

Telecounselors are eligible for remote work arrangements at the discretion of program leadership and must meet all requirements of the company telecommuting policy and department performance standards.

• Performs individual counseling with assigned patients via synchronous video communication.
• Educates patients in all aspects of treatment, corresponding health issues and steps to recovery.
• Maintains a performance standard of 50% of hours worked spent in direct one‑on‑one patient contact each month.
• Completes patient telecounseling screening, psychosocials, DAP notes, individualized treatment plan, reassessments and all other program‑related documentation within the required time frames.
• May work with patients to complete intake, admission, discharge and transfer paperwork.
• Documents patient progress and completes organization and state‑mandated forms in the identified electronic health record and any other required systems.
• Maintains file compliance in accordance with policy and procedure and completes timely correction to any documents or files that are found to be out of compliance.
• Identifies any clinical/case‑management needs and works to address those needs.
• Establishes and maintains communication with assigned clinic leadership and support staff; responds to all emails within one (1) business day and maintains a live updated shared calendar for patient scheduling purposes.
• Reports patient abuse, neglect and exploitation as required.
• Reports patient grievances as required.
• Coordinates urine drug screens with clinic liaisons and completes any required documentation.
• Ensures the reading and understanding of the General, program and state‑specific policy and procedures manuals.
• Ensures compliance with 42 CFR Part 2 (Federal Confidentiality Regulations) and 45 CFR, Parts 160 & 164 (HIPAA).
• Is responsible for obtaining and maintaining proper licensure and/or certification according to specific state requirements and program needs.
• Actively participates in preparation for surveys and inspections conducted by CARF, the State, DEA, Board of Pharmacy and any other agency site visits as dictated by the state laws or regulations.
• Participates in all staff meetings and assigned clinic treatment team meetings as scheduled.
• Actively participates in both individual and group supervisions as scheduled.
• Ensures compliance with local, state, federal and Colonial Management Group, LP rules, regulations and policies.
• Always acts in the best interests of the program and…