Child Support Caseworker

Child Support Caseworker

FT / PT Status – Full Time

Salary – $20.31 (hourly; increases to $22.05 after one year probation)

Remote Work / In-Office – In office for the first year; after successful completion of a 12-month probationary period, hybrid options are available

Recruiter – Sarah Cox | scox |

Final date to receive applications – July 6, 2026

We are looking for hard-working, ambitious people to work as a Child Support Caseworker (Compliance Agent I) to:

• Receive extensive training to learn the process of legally establishing paternity and child support orders, and/or enforcing orders by collecting child support and enforcing other provisions within the order.
• Verify and/or correct balances owed, determine appropriate legal action including garnishment or liens.
• Prepare documentation in support of cases presented in court hearings.
• Conduct research to gather evidence, analyze facts, and apply knowledge of the Office of Recovery Services' rules, regulations, and policies.

• Proficiency in a technology-driven environment with intermediate to advanced computer skills.
• Exceptional ability to multi-task and quickly make decisions.
• Strong customer service and communication skills with an ability to assist people in a manner which shows sensitivity, tact and professionalism, without prejudice or bias.
• Ability to effectively contact individuals or organizations to secure delinquent payments, and/or arrange payment plans for money owed.
• Effectively interpret, clarify, explain and apply agency policy and procedures, business practices, federal or state laws, and regulations.

Location – 150 East Center Street, Suite 2100, Provo, UT 84606

Background Check Required – Yes

Drug Test Required – No

Schedule Code – B - Competitive Career Service

• Job Stability:
  Enjoy the security and reliability of employment within a well-established organization.
• Career Growth:
  Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work:
  Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment:
  Be part of a team that values cooperation, strong work ethics, and mutual support.

For more information: dhhs.utah.gov

The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact .

The applicant chosen to fill this position may have access and exposure to Federal Tax Information (FTI), Health Insurance Portability and Accountability Act (HIPAA) information, Criminal Justice Information (CJI), and other confidential information as defined by 45 CFR 303.21(a). Unauthorized access, use or disclosure is subject to federal and state penalties, fines, and disciplinary actions.