Case Care Manager

The Case Care Manager’s primary role is to support a newly funded initiative (SUD Project) serving individuals who currently have substance use disorders or who are in recovery facing civil legal barriers. The program will provide free civil legal services in areas such as housing, public benefits, expungement, family law, custody, consumer debt, and other civil legal matters. The Case Care Manager will also support non-SUD Project individuals seeking legal assistance from NNJLS.

This role will provide leadership, client support, quality control, assistance with grant compliance oversight, and social work program development within a nonprofit legal services setting. The Case Care Manager will integrate social work services into legal advocacy, supervise a Client Navigator, support NNJLS case handlers and staff, build partnerships with treatment providers and community agencies, and help integrate strong social work practices into NNJLS’ legal advocacy model.

• Supervise and support the Client Navigator assigned to the SUD Project.
• Provide consultation, complex case support, direct client intervention, care plan development, resource coordination, and referrals as needed.
• Develop and maintain strong referral networks with SUD providers, recovery programs, hospitals, housing providers, county agencies, and community partners.
• Work closely with NNJLS case handlers and other staff to identify social, behavioral health, housing, financial, and family-related barriers impacting client stability.
• Support program development, workflows, referral protocols, documentation standards, and service coordination processes with a focus on Social Work practice.
• Monitor quality control for client navigation, referrals, follow-up, documentation, and service outcomes.
• Assist with grant compliance and reporting, data tracking, and regional expense/program activity documentation.
• Ensure services are trauma-informed, culturally responsive, recovery-oriented, and aligned with best practices for working with individuals with SUD.
• Supervise and coordinate Social Work interns, including onboarding, task assignment, coaching, and performance feedback.
• Travel regularly throughout Bergen, Passaic, and Hudson Counties, and other service locations as needed to support client services, outreach, and partner engagement.

• Master’s Degree in Social Work preferred.
• Current New Jersey social work credential (LSW) required; LCSW preferred. Candidates with significant relevant experience and an active NJ LCADC credential may also be considered.
• Significant case management, behavioral health, substance use, healthcare, nonprofit, or community-based experience.
• Prior supervisory, leadership, or program coordination experience required.
  
  Minimum of 5 years’ experience working with individuals with substance use disorders, individuals in recovery, or vulnerable populations strongly preferred.
• Ability to supervise staff and Social Work interns.
• Strong knowledge of New Jersey social service systems, housing resources, public benefits, recovery supports, and community-based services.
• Experience with grant compliance, quality assurance, documentation review, and reporting preferred.
• Strong communication, collaboration, organizational, and problem-solving skills.
• Ability to work effectively in a legal services environment with NNJLS case handlers and staff, clients, and external partners.
• Ability to travel regularly across NNJLS offices and partner locations.

NNJLS provides an attractive salary range of $75,000-$90,000 commensurate with experience, and a generous benefits and PTO package including but not limited to, comprehensive health/dental/life insurance, 401(a) and 403(b) retirement plans, 15 days-vacation, 15 days paid holidays, flexible hybrid remote work schedules, and in-house trainings that offer CLE credit if eligible. Employment at NNJLS also provides access to federal loan forgiveness programs for those that qualify.

NNJLS is an equal opportunity employer, including supporting individuals with a disability and veterans. For more information about NNJLS, please visit our website (Use the "Apply for this Job" box below)..

Please submit your resume and a cover letter detailing your qualifications and interest in the position to: HRNNJLS