Bilingual Housing Navigator

Housing Navigator

Titanium is a healthcare company that puts heart and compassion above all else. Millions of Americans just aren't getting the medical care they need. We're on a mission to change that. For patients that means exceptional support and better care. For providers it means better support and time to focus on patients, and for partners that means higher quality and lower cost.

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The Housing Navigator (HN) is responsible for providing support and assistance to members and their families experiencing homelessness or at risk of losing housing.

This position is hybrid. Work from home and go into the field (Orange County). HNs are required to travel to members within designated areas. You will have full control over your schedule when meeting members. You are eligible for mileage reimbursement for the use of your vehicle for business-related travel. Standard business hours are Monday through Friday from 8:30 am to 5:00 pm.

• Research, establish, and maintain a list of available housing opportunities in the region
• Develop relationships with and become knowledgeable about local community resources including transitional housing, shelters, and permanent housing
• Develop individualized housing plans and communicate plans and housing opportunities to members
• Ensure effective service and all placements are consistent with member care plan
• Assist members with the housing search, including applying for apartments, negotiating with potential landlords, and filling out rental applications
• Assist members in understanding tenant rights and responsibilities
• Assist members with landlord communications by being a mediator if there are disagreements or concerns
• Conduct follow-up meetings with members after housing placement to assist with any issues that may have arisen
• Maintain accurate documentation of service objectives, outcomes, and other member-related information in appropriate data systems
• Participate in collaborative team meetings to provide input, support, brainstorm solutions to common areas of concern, and develop best practices
• Understand and abide by all departmental and company wide policies and procedures
• Comply with all safety and injury prevention policies and regulations
• Utilize the Homeless Management Information System (HMIS) to add members into housing portal
• Assist members complete the CES assessments
• Assist members in-person with assessments or housing tenancy
• Perform other duties as assigned or required per departmental policy

Sensory Requirements

• Fluent in English (written and verbal), Bilingual in Spanish
• Ability to communicate clearly in-person, by phone, and electronically
• Adequate hearing and vision (with corrective devices if necessary) to conduct assessments and documentation
• Ability to identify problems and use logic and related information to develop and implement solutions
• Excellent organizational skills and attention to detail
• Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice

Physical Activity

• Ability to lift, carry, push, or pull up to 20–25 pounds (e.g., laptop bag, forms, mobile equipment)
• Ability to climb stairs or navigate uneven terrain in community and home environments
• Ability to bend, reach, and conduct in-person visits in non-traditional environments
• Must be able to remain in a stationary position
• Must be able to move around the office and/or travel throughout community
• Ability to operate a vehicle and travel to meet with members around the community; attend meetings and events as required or requested

Environmental Conditions

• Work may occur in homes, shelters, outdoor settings, hospitals, or community organizations, which may include exposure to pets, smoke, odors, clutter or unsanitary condition, and varying temperature conditions
• Ability to maintain professionalism and safety in diverse environments
• Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures

Technology Use

• Frequent use of computers, keyboard, and handheld/mobile devices
• Ability to type for extended periods
• Competent with…