Child & Family Client Services Manager

Child & Family Client Services Manager

Monroe Community Mental Health Authority - Monroe, MI

Salary Range $26.35 - $39.84 Hourly Position Type Full Time

ABOUT THE ORGANIZATION

• Monroe Community Mental Health Authority is a community based mental health service organization dedicated to consumers living in Monroe County. We provide individual health services for people with any type of behavioral health concerns such as substance abuse, emotional issues, and intellectual and developmental disabilities.
• Our mission is to enrich lives and promote wellness. We live out that mission by being an inviting resource that offers in-house, referral, and emergency services, as well as support within the community for those in need.

BENEFITS

• Bi-weekly pay
• Vacation, sick, and personal time
• Four medical plans to choose from, eligible first day of hire
• Dental
• Vision
• Aflac
• Disability and life insurance provided by the Agency, optional buy-ups
• 401a Money Purchase Pension Plan, 401a Defined Contribution, and 457 Deferred Compensation retirement plans
• YMCA corporate discount

DESCRIPTION

• Under the general supervision of the Program's Supervisor, the Client Services Manager (CSM) assesses the needs of the consumer and the consumer's family, when appropriate, and arranges, coordinates, monitors, evaluates, and advocates for services to meet the specific consumer's needs through Family / Person center planning (PCP) and the development of an individual plan of service (FPOS/IPOS).
• The goal for Child and Family CSM's is to provide programs and services that promote normal development, promote healthy family functioning, support and preserve families, reunite families who have been separated, and reduce the usage of, or shorten the length of stay in, psychiatric hospitals and other substitute care settings.
• When providing Home Based services, services relating to plan goals will be provided primarily in the family home or a setting of the family's choosing. The family unit is the focus of treatment. The service style must support and empower families, parent and professional teamwork and community collaboration with other service providers.
• The Client Services Manager is responsible for addressing both the individual consumer's biopsychosocial status as well as the state of the social system in which case management operates, assuring the implementation and delivery of services to children and their families in keeping with the principles of recovery, self-determination and resilience, as well as developing and maintaining a therapeutic relationship with the consumer.
• CSM's are also responsible for linking consumers with external systems to provide additional services, resources, and opportunities consistent with qualitative and quantitative performance goals and standards established by the department.
• In addition, Master level CSM's are assigned to provide Intensive Case Management and /or Therapeutic Interventions to their consumers.
• Client Services Managers may be required to provide crisis support services, possibly to include pre-screening for inpatient or partial hospitalization, if needed for assigned consumers and families.

Duties and Competencies

Engages the consumer by:

• Face to face contact with newly assigned consumers within seven (7) business days.
• Face to face contact with consumers at or above 50% of time worked.
• Educating consumers regarding Person Centered Planning and self determination opportunities.
• Scheduling appointment and seeing a consumer within one (1) business day for any open consumers discharged from inpatient psychiatric hospital.
• Assisting family members with problems relating to consumer conditions and needs and encourages their support in the treatment area.

• Educating consumers as to the Family/Person Centered processes, self-determination, recipient rights and other issues of consumer empowerment. Assists consumers with their individual physical, personal care, (re) habilitative needs, and transportation as necessary.

Provides for case management services by:

• Convening and presiding over annual Family/ Individual Plan of Service meetings for each assigned…