Resident Services Coordinator

Overview

King County Housing Authority (KCHA) is recruiting a Resident Services Coordinator to serve households in Southwest Region, including families, seniors, and disabled residents in White Center and surrounding areas. The role assists residents by providing information, referrals to community resources, fostering community engagement, and supporting resident stability and independence.

• Work with KCHA staff and Public Housing participants to support resident stability.
• Assess resident needs and provide information and referrals to social services; help residents apply for and maintain entitlements.
• Establish and maintain positive working relationships with community partners and act as a liaison between residents, local agencies, and community councils.
• Maintain client confidentiality and document all resident contact in client software systems including ETO.
• Coordinate, plan, and implement community events (e.g., summer BBQ, resource fairs, community network meetings, learning workshops); use Zoom or phone as alternatives when necessary.
• Meet with residents to discuss their situation, help problem‑solve, and resolve challenges.
• Participate in developing and implementing goals, work plans, performance measures, and continuous improvement of service delivery.
• Use data tracking software (OnBase, ETO, Ten Mast, Yardi) to input data, verify accuracy, and maintain participant files per department standards.
• Complete required paperwork and documentation in accordance with department standards.

• Bachelor’s degree in social work, human services, public administration, or related field.
• 3–5 years of experience in social work, early education, housing programs, or community development, or equivalent combination of education and experience.

• Knowledge of theories, principles, and practices for resident service programs and individual/family supportive services.
• Effective interpersonal skills and ability to build community partnerships.
• Strong written and verbal communication skills; active listening.
• Professional, calm, and tactful demeanor in stressful situations; knowledge of de‑escalation and mediation.
• Respect for diversity and ability to work with diverse populations.
• Organizational skills for prioritizing tasks, maintaining accurate records, and multitasking in a high‑pressure environment.
• Analytical and creative problem‑solving abilities.
• Strong project management skills and commitment to quality service.
• Proficiency with MS Office and willingness to learn database software such as OnBase, ETO, Ten Mast, Yardi.

• Consent to and pass required assessments.
• Must be able to travel regularly between work sites and possess reliable transportation; a valid driver’s license may be required.
• May be required to complete a criminal background check.

• Complete the online application profile.
• Upload a cover letter addressing how your experience qualifies you.
• Upload a detailed résumé.

The hourly salary range is $40.76–$55.01, depending on qualifications. Benefits include medical, dental, vision, life and long‑term disability insurance, vacation, sick and personal leave, tuition reimbursement, and retirement plans.

Incumbents must be able to meet physical requirements such as mobility, balance, coordination, vision, hearing, and dexterity. Reasonable accommodations may be made. After initial onboarding, remote work may be authorized up to 40% of the time, subject to regular review.

Work is performed in an office and at KCHA sites, requiring occasional lifting up to 10 pounds. Duties include sitting, speaking, using hands, repetitive motions, standing, walking, and occasional exposure to outdoor weather conditions. The setting is moderately noisy.

King County Housing Authority is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.