Intensive Case Management Caseworker

Job Overview

The Intensive Case Management (ICM) Caseworker will address barriers to safety and wellness for especially vulnerable refugees, asylees, and other ORR-eligible populations. The ICM caseworker will provide strengths‑based, client‑centered case management to single‑headed refugee households; survivors of domestic violence and gender‑based violence; older refugees; youth and young adults without parents or permanent guardians; refugees experiencing mental health or psychological difficulties; refugees with physical disabilities or medical conditions;

unanticipated refugee arrivals and secondary migrants; and refugees who identify as lesbian, gay, bisexual, transgender or queer (LGBTQ). The role requires working closely with clients, colleagues, and external parties to develop service plans that meet individual client needs and preferences using a broad range of financial, medical, social, vocational, and other services.

• Determine client eligibility for ICM programming and conduct intake assessments, reviewing program expectations, outcomes, and confidentiality with each potential client.
• Develop individualized, SMART Self‑sufficiency plans for each client enrolled in the ICM program.
• Evaluate client progress every six months during active program enrollment, identify new needs and necessary actions.
• Assist clients in navigating healthcare and social service systems, including help with benefits applications and appointment scheduling.
• Conduct community outreach and maintain a strong network of service providers that meet client needs.
• Maintain a strong relationship with local and state‑level refugee coordinators and health coordinators to ensure client needs are met.
• Provide clients with extended orientation on topics such as women’s health, transportation systems, and local physical healthcare systems.
• Respond to client crises under supervisor guidance.
• Assist clients with requesting financial assistance when applicable and track received assistance within case files.
• Maintain up‑to‑date documentation in the client’s case file, documenting all services provided in IRC’s database, Efforts to Outcomes (ETO).
• Attend relevant trainings and meetings at the local and national level.
• May train and lead the activities of volunteers and interns.
• Other duties as assigned.

• Education: Bachelor’s degree in social work, public health, or a related field preferred.
• Work Experience: Minimum of 1‑2 years of case management experience with similar populations and/or client needs.
• Skills &
  
  Competencies:
  
  
  • Strong relationship building, diplomacy, and networking skills.
  • Ability to build effective internal and external relationships.
  • Success working and communicating effectively in a multicultural environment.
  • Self‑starter with excellent problem‑solving skills and the ability to prioritize and manage time.
  • Attention to detail and accuracy in work product.
  • Fluent in English (spoken and written); proficiency in languages spoken by client groups preferred.
  • Proficient in Microsoft Office (Word, Excel, Outlook) and other digital tools for data entry, research, and problem‑solving.
  • Valid driver’s license and access to a personal, insured vehicle.

A combination of standard office environment, remote work, and field time within the service delivery area. Occasional weekend and/or evening work may be required.

Pay Rate: $29.10/hr ranges are based on market, job type, internal equity, and budget. Exact offers are calibrated by work location and individual qualifications.

• 10 sick days
• 10 U.S. holidays
• 20–25 paid time off days (dependent on role and tenure)
• Medical insurance starting at $163 per month
• Dental insurance starting at $6.50 per month
• Vision insurance starting at $5 per month
• FSA for healthcare and commuter costs
• 403(b) retirement savings plan with immediate matching
• Disability and life insurance
• Employee Assistance Program for counseling and crisis support

All IRC workers must adhere to the IRC Way – Standards for Professional Conduct, which includes integrity, service, equality, and accountability. IRC enforces policies on safeguarding, conflicts of interest, fiscal integrity, and reporting wrongdoing, and remains committed to creating a safe environment and taking corrective actions when necessary.

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.