Maintenance Specialist- Advanced Milwaukee Enrollment Services

Introduction

The Department of Health Services (DHS), Division of Medicaid Services (DMS) is filling multiple Income Maintenance Specialist-Advanced (IMS-Adv) positions at Milwaukee Enrollment Services (MilES). MilES serves residents of Milwaukee County to determine eligibility for Medicaid, Badger Care Plus, Food Share, and other income maintenance assistance programs. We offer a team‑orientated atmosphere with a focus on work‑life balance.

• 3.5 weeks of vacation, 9 paid holidays and ample sick time; limitations may apply for leave time usage in the first six months.
• Top‑rated health plan options starting at $47/month for single plans and $117/month for family plans, after 2 months of state service.
• Exceptional pension plan with a 7.2% employer match in 2026 with lifetime retirement payment. Plus, a tax‑advantaged supplemental retirement savings plan which allows you to save money directly from your paycheck for retirement.
• Several flex spending accounts: medical, dependent care, commuter, parking and High‑Deductible Health Savings.
• Well Wisconsin Wellness Program.
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well‑being.
• Public Service Loan Forgiveness Program employer.

As an IMS‑Adv you will perform case management for applicants and members of Badger Care Plus, Child Care, Food Share, and other income maintenance assistance programs for Milwaukee County residents.

Responsibilities:

• Applying complex federal, state, and local policies to achieve program objectives.
• Advising staff on policies and regulations of the various income maintenance programs.
• Making case decisions involving difficult, complex, and sensitive choices for program participants, including identifying discrepancies and errors and calculating over payments and underpayments.
• Providing testimony at fair hearings.
• Performing case management review in the Client Assistance for Reemployment and Economic Support (CARES) system and the CARES Worker Web (CWW) system.
• Supporting clients and MilES through regular call center/phone work.

The starting pay is between $31.50 and $34.00 per hour (approximately $65,500 to $70,700 per year), depending on qualifications, plus excellent benefits. A 12‑month probationary period is required. Pay for current or former state employees will be set based on the applicable rules. This position is in pay schedule and range 12/63.

All applicants who may be appointed to this position will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.

For remote work flexibility, working outside Wisconsin or bordering cities is not allowed except in extremely limited circumstances due to the need to report to an office location on short notice.

Employees must have access to a private workspace and secure high‑speed internet for remote work. Mileage reimbursement to headquarters location is not provided. Remote work flexibility will be discussed during the interview process.

DHS does not sponsor work visas for this position; selected candidates must verify eligibility to work in the United States by completing the required I‑9 upon hire. DHS is not an E‑Verify employer nor a STEM‑OPT eligible employer.

Minimally qualified candidates will have all of the following:

• Experience performing income maintenance program eligibility determination including the use of CARES and CWW.
• Experience auditing or reviewing casework or other information (e.g., reviewing determinations made by others, ensuring compliance with policy).
• Experience serving as a job expert in a team setting (e.g., providing technical assistance, resolving problems).
• Experience reviewing reports or other materials to identify or investigate errors or inconsistencies (e.g., verifying calculations, identifying incorrect or missing information).

• Experience auditing or reviewing income maintenance casework.
• Experience…