Associate Case Manager​/Case Manager - Workforce Development

Job Summary

As an Associate Case Manager – Workforce Development / Case Manager – Workforce Development, you will work with families to gain greater stability. You will empower families to overcome the challenges they meet on their journey to becoming self‑sufficient, resolve concerns in a friendly, efficient, and empathetic manner, and have a significant impact on the families we serve.

• Interview applicants / clients, assist them in understanding and completing all required paperwork, and assess applicants for any employment barriers.
• Assist program clients in developing an Individualized Plan (IP), assessing, resolving, and removing any possible employment barriers; advise clients on job development, training, and post‑employment services; monitor, evaluate, and track clients' progress toward meeting IP requirements and goals; and utilize case management techniques to ensure IP engagement and timely transition to self‑sufficiency.
• Identify required resources and develop an effective work plan, coordinating with partners as appropriate.
• Document work activities accurately in program systems and databases.
• Cultivate relationships with community partners, encourage use of the organization’s services and programs, and reinforce the organization’s position as a premier workforce training and development operation.
• Acquire and maintain a highly technical working knowledge of relevant laws, regulations, practices, theories, policies, standards, and protocols for applicable programs.
• Participate in special projects through committee involvement and program protocols.
• Prepare paperwork, data entry functions, and other processes in accordance with applicable rules, regulations, and policies; ensure accuracy and completion of case management duties in a timely manner.
• Monitor clients' work activity engagement and impose sanction processes if required.
• Coordinate the process for clients to obtain assistance through community support services, childcare, and other resources.
• Verify public assistance eligibility through home visits and record assessment; determine eligibility for various services; calculate eligibility, investigate child support, social security, and unemployment payments; and assist clients in completing necessary paperwork to obtain outside income from these agencies.
• Attend and participate in training and educational workshops.
• Perform other duties as required.

• Knowledge of applicable rules, regulations, and procedures, and knowledge of community assistance resources and agencies.
• High level of interpersonal skills and integrity to handle sensitive and confidential situations and information; ability to provide excellent customer service.
• Proficiency in Microsoft Office software (Word, Excel, PowerPoint, Outlook).
• Ability to build strong working relationships, both internally and externally.
• Ability to remain sensitive to cultural diversity, race, gender, and other individual differences with customers.
• Ability to efficiently plan, schedule, and organize.
• Ability to assess situations and make prudent and appropriate decisions; apply conflict resolution and problem‑solving skills.
• Ability to communicate and work effectively with co‑workers, employees, clients, other agencies, and the public.
• Ability to handle complaints and disputes showing empathy and understanding to achieve resolution.
• Ability to use standard office equipment, including computer, fax machine, copier, and telephone.
• Maintain regular and punctual attendance.

• High school diploma or equivalent education.
• Three years of administrative or customer service experience.
• Associate’s degree in a related field may substitute for one year of the required experience.
• Bachelor’s degree in a related field may substitute for two years of the required experience.
• Four years of administrative or customer service experience (Case Manager).
• One year of case management or related experience (Case Manager).

• Case management experience.

• Must possess and maintain a valid driver’s license.

• Must pass a conditional post‑offer background investigation, motor vehicle record check, and drug screen.

Duties are primarily performed in a high‑volume office and remote work environment dependent on business needs; some travel within the community may be required. You may be exposed to clients in stressful situations and may be required to work evening and weekend hours.

El Paso County is an E‑Verify and Equal Opportunity Employer.

El Paso County adheres to Federal drug screening guidelines and requires a pre‑employment drug screen.