Victim Services Caseworker

Job Overview

The primary role of the Victim Services Caseworker is to provide comprehensive, victim‑centered case management services for victims of crime. Responsibilities include completing eligibility screening and enrollment paperwork, developing service plans, educating about community services, resources, and legal rights, and helping problem‑solve barriers to access.

• Provide comprehensive case management services, including assisting with accessing community resources through local partners, making appropriate referrals to legal providers, and helping identify and arrange social activities in line with service plans.
• Provide crisis intervention to victims and their family members suffering from crime‑related trauma, including information on victimization, crime prevention, victim’s legal rights and protections, the criminal justice process, emotional support, safety planning, assistance with compensation applications, interventions with creditors, landlords and employers, creation and monitoring of a client service plan and self‑sufficiency matrix, and ongoing tracking.
• Complete eligibility screenings for all referrals and enrollment paperwork for all eligible program participants.
• Assess and evaluate the needs of victims while providing appropriate services and maintaining appropriate documentation.
• Build and maintain relationships with various local, state, and federal stakeholders, including law enforcement agencies.
• Develop strategies to further assist in the identification and referral of victims of crime in Arizona.
• Ensure acute needs are met in a timely and client‑centered manner for each program participant.
• Assist with the development and implementation of all outreach and training activities to ensure program outcomes and activities are met.
• Track program activities, compile data, and draft reports as required by donor and agency specifications.
• Participate in all program meetings, staff development activities, and generally be an engaged team member.
• Comply with all policies, procedures, and protocols of the agency.
• Perform other duties as assigned.

• Reports to the Anti‑Trafficking & Victim Services Manager and indirectly supervises interns and volunteers.
• Engages with internal teams at IRC Victim Services and Anti‑Trafficking Programs.
• Builds external relationships with Arizona domestic violence coalitions, other OVC grantees, pro‑bono legal service providers, law enforcement, social service agencies, and community outreach partners.

• Undergraduate degree in Human Services or similar field strongly preferred; comparable related work experience may be substituted.
• 2+ years of related work experience; 1‑year minimum working with victims of crime or other vulnerable populations.
• Case management and/or victim assistance experience preferred.
• Excellent written and spoken English skills.
• Strong organizational skills, detail‑oriented, excellent writing and analytical skills.
• Public speaking and/or presentation experience preferred.
• Ability to communicate and work as a team member with collaborative partners, the community, and clients in a cross‑cultural, multi‑disciplinary environment.
• Computer literacy; database experience preferred.
• Ability to work independently and be a flexible team player.
• Fluency in written and spoken English; bilingual ability preferred in Dari, Spanish, Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona.
• Valid driver’s license, active insurance policy, reliable transportation, and ability to travel regularly within the service delivery area.
• Must possess or be eligible to receive a fingerprint clearance card in accordance with Arizona State Law.

A combination of standard office environment, remote work, and field time within the service delivery area to perform the outlined responsibilities. The role may require occasional weekend and/or evening work. Must be able to lift 35 to 50 pounds. This position is expected to end on March 31, 2027.

Pay rate: $23.50 per hour. Ranges are based on various factors including the labor market, job type, internal…