Royal Star & Garter – Programme Support Officer; Veteran Friendly Framework

Responsible to: Head of VFF

Location: Hybrid with home working – visits to care homes

Contract: Two year fixed term

You will support care home providers nationally to achieve VFF status by enabling efficient programme administration, effective information sharing, reliable performance monitoring in the delivery of best practice in support of veterans and their partners to ensure that those who have served in the Armed Forces, whether regular or reserves can access appropriate services.

• Deliver on the VFF programme plan and milestones and report regularly against agreed performance indicators and targets
• Ensuring a high standard of work supporting the delivery of the programme to time, to appropriate quality standards, and in a cost-effective manner.
• Maintain the programme’s contact databases; and act as a contact point for enquiring and accredited organisations, providing guidance, support and training as required.
• Support identified care homes and groups of care providers to engage with and participate in the programme
• Identify best practice to be shared across the programme.
• Work with stakeholders and build rapport with local/regional statutory services for the Armed Forces community.
• Support the Head of VFF on the overall delivery of the programme, including attending meetings and taking minutes/notes as needed.
• Contribute to the development of the programme’s processes, resources and training materials to ensure the framework’s continuous improvement
• Undertake relevant research and scoping to support the potential development of the VFF into new areas working effectively with the Head of the VFF and colleagues in the care and wellbeing teams.
• Any other reasonable management requests.

• VFF team and wider supporter engagement team
• Care home staff/management teams
• Local authorities
• Local/regional statutory services for the Armed Forces community
• Any other support services identified during the programme delivery
• Colleagues in the marketing & communications team and wider supporter engagement department.

Full-time (35 hours per week) with compressed working available. This role will be home based but will require flexible working in terms of travel and patterns. Occasional evening and weekend work will be required.

• a) Essential skills and experience
  • Excellent communication, interpersonal and customer-facing skills with all levels of a workforce.
  • Excellent IT skills including use of Microsoft 365 and Teams to facilitate online meetings
  • Able to self-motivate, to motivate other and to manage own workload effectively.
  • Confident working remotely and collaborating with geographically dispersed teams.
  • Ability to travel independently as part of the national programme scope.
• b) Desirable skills and experience
  • Experiences of working in social care and being in a public facing role
  • Understanding of and/or connections to Armed Forces community.
  • Understanding of charity sector.
• c) Behaviours and characteristics
  • Flexible, able to work independently and a patient "can-do" approach
  • Able to use own initiative effectively for the best outcome of the programme
  • Committed to our mission, values and to enabling outstanding care for veterans

We reserve the right to update and amend this job description to ensure it accurately reflects the role. This will be agreed in consultation with the job holder.