Peer Support Specialist - Remote

Remote full‑time opportunity to work from home – Applicants must live in Colorado

Work Schedule (2 openings):
Wed‑Sat 09:30‑20:00;
Sun‑Wed 06:30‑17:00

The Peer Support Specialist at Solari provides friendly, empathetic, and supportive phone line support for those who desire an authentic human connection to support them in their recovery. The specialist responds to callers using person‑first language and assertive communication, connecting with the caller’s issues through mutuality and inspiring hope. They assist individuals who call because they may be experiencing loneliness, isolation, fear, lack of support, and/or lack of resources.

The Peer Support Specialist offers support, not solutions.

• Promote excellent customer experience with individuals and families.
• Use personal experience and engage with individuals served to establish a collaborative relationship by conveying respect for the person, acceptance, and a non‑judgmental attitude.
• Serve as a role model and advocate for individuals in communicating their preferences and needs.
• Help the caller clarify and validate the situation and/or their responses/feelings and identify effective coping strategies.
• Promote a recovery‑based approach to care that emphasizes hope, respect, self‑direction, and empowerment.
• Provide information about other community‑based services where appropriate.
• Use and disclose an individual’s protected health information in accordance with HIPAA standards.
• Document all services and significant individual interactions in the electronic health record.
• Identify a crisis call and follow policies and procedures for connecting crisis callers to the crisis line.
• Operate within the scope of work for a behavioral health call center and demonstrate effort toward company‑wide and call center initiatives.
• Perform other duties as assigned.

• Knowledge of recovery principles;
  Colorado system principles; exceptional interpersonal skills; accountability to individuals served; empathy; good verbal communication skills.
• Ability to act professionally and maintain appropriate boundaries with clients and staff.
• Ability to report as scheduled to work, meetings, training, and job‑related activities prepared.
• Ability to consistently demonstrate compassion and meet people with compassion; effort, where every interaction deserves best effort; ownership, driving the company's success.
• Maintain an open and accepting mindset by being an active learner, participating in discussions with others, trying new approaches and ideas, and being self‑aware and self‑reflective for continual personal, professional, and leadership growth.

• Experience in the field as a Peer/Recovery Support Specialist.
• Lived personal experience with recovery.
• One year of office volunteer or work experience required.
• Completion of Peer/Recovery Support Specialist Certification preferred but not required.
• GED / High School Diploma.

Wireless (Wi‑Fi) connection not permitted for this position; must be connected to your home internet modem with Ethernet cabling (Cat5e or better – staff may provide if needed).

$19.66 USD – $21.69 USD

While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to typical office noise.

Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50 Mbps download and 5 Mbps upload, and an average jitter less than 20 % of latency.

Solari is an award‑winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to inspire hope through our talented and compassionate staff. Since 2007, Solari has been providing crisis contact center services and, in that short time, has helped thousands of individuals…