Court Executive 1B; Ombudsman

Job Title

Ombudsman for Court Users

When you come to work for New Jersey Judiciary you will join an 8500-member strong TEAM that operates with the highest standards of independence, integrity, fairness and quality service. You will be engaged with work that has purpose, meaning and makes a difference in lives of the public we serve. We work hard every day to build the public's trust and confidence in our court system, which includes issues such as bail reform, marijuana decriminalization and recovery court.

Whether it be in a courtroom, an administrative office, a courthouse training room, an IT office or in the field, our Judiciary workforce is improving the lives of countless individuals and families every day. We honor the dignity and individualism of each member of our organization while fostering professionalism and continuous improvement in our work.

SALARY:
The salary range for this position is $94,937.45 to $. For newly hired individuals, the starting salary will normally be at the minimum of the salary range. For current Judiciary employees, salary upon promotion or advancement will be an increase of 5% of base salary, not to exceed the maximum of the range, or the minimum salary of the band/level, whichever is greater.

The Judiciary offers a strong opportunity for growth.

The Mercer Vicinage is seeking a proactive manager with exceptional customer service, interpersonal and organizational skills to function as an Ombudsman for court users. Under the direction of the Court Executive 3B (Trial Court Administrator), the selected individual will be responsible for the development and management of programs designed to promote public trust in the courts, enhance customer service, provide procedural assistance to self-representing litigants, educate the public regarding programs, and services;

and facilitate the resolution of complaints.

REMOTE WORK:
The Judiciary currently offers a hybrid work schedule, and this position may qualify for up to 2 days of remote work outside of Judiciary buildings. To participate in this program, in addition to installing a multifactor authentication app on your phone or tablet, you will be required to have high speed home internet access.

• Assist court users, including self-represented litigants, by explaining court operations and processes as appropriate.
• Refer the court user to an appropriate court division or office for resolution.
• Serve as the vicinage information and customer service liaison with the public.
• Develop cooperative working relations with vicinage management and staff to ensure overall quality customer service.
• Develop and coordinate public information initiatives such as court tours and seminars.
• Maintain a resource center.
• Document complaints and monitoring resolution.
• Make recommendations to the Assignment Judge or Trial Court Administrator for improvement in court services to the public.
• Train Vicinage staff on customer service and the role of the Ombudsman.
• Recommend improvements in the operations of the Ombudsman's office and public information activities.
• Participate in the development of brochures and other informational materials.
• Oversee the planning and implementation of special projects and programs such as One Judge One School.
• Coordinate work between units.
• Develop communication plans within and outside the organization.
• Gather information and preparing reports.
• Develop and maintain informational databases.
• Conduct statistical analysis and developing new procedures across all divisions to ensure efficient operations.
• Performs related duties as required.
• Regular and predictable physical presence at the worksite is an essential function of this position.

Graduation from an accredited college or university with a bachelor's degree and three years of professional administrative experience, one of which shall have included experience in developing and managing programs designed to promote public trust and enhance customer service procedural assistance; serving as customer service liaison to the public; and/or educating public regarding programs and services and facilitating the resolution of complaints.

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