Dcs Intake Supervisor

DCS Intake Supervisor – Child Abuse Hotline

There are three positions available in the Department of Children’s Services, Davidson County. The role requires a criminal background check.

Opening Date/Time: 07/10/2026 12:00AM Central Time

Closing Date/Time: 07/16/2026 11:59PM Central Time

Salary (Monthly): $3,631.00 - $4,533.00

Salary (Annually): $43,572.00 - $54,396.00

Job Type: Full-Time

Locations:
Dresden, TN;
Jackson, TN;
Memphis, TN;
Nashville, TN;
Clarksville, TN;
Murfreesboro, TN;
Columbia, TN;
Cookeville, TN;
Chattanooga, TN;
Oak Ridge, TN;
Knoxville, TN;
Maryville, TN;
Johnson City, TN.

Education and Experience: Graduation from an accredited college or university with a bachelor's degree plus equivalent to two years of full‑time professional child welfare services. Alternatively, a master's degree in social work or related field plus one year of full‑time professional child welfare case work.

Preferred: experience in call centers, crisis hotlines, or related areas.

• Must be at least 21 years of age.
• Be a citizen of the United States.
• Possess a valid driver's license.
• Have good moral character, as determined by investigation.
• Complete a criminal history disclosure form approved by the appointing authority.
• Have no conviction for a felony.
• Agree to release all records involving criminal history to the appointment authority.
• Supply a fingerprint sample for a fingerprint‑based criminal history check.
• Submit to and pass a pre‑employment screening test for illegal drug use.
• Ability to work nights, evenings, weekends and/or holidays as needed.
• Ability to work remotely or at a physical office location. Remote workers must have access to a private and confidential workspace and a hardwired internet connection.
• Ability to type 40 words per minute or higher.

Ensure that intakes are processed accurately and in a timely manner.

• Supervise Intake Staff processing incoming phone and online intakes to determine assignment for investigation.

• Customer Focus
• Directs Work
• Plans and Aligns
• Manages Conflict
• Situational Adaptability

• Customer and Personal Service
• Public Safety and Security
• Administration and Management

• Active Learning and Listening
• Complex Problem Solving
• Critical Thinking
• Judgment and Decision Making
• Reading Comprehension

• Deductive Reasoning
• Inductive Reasoning
• Problem Sensitivity

• Laptop
• Computer Accessories
• Headset