Case Manager

Case Manager

We are seeking a Case Manager to deliver on‑site case management services to seniors residing in an apartment complex in Richmond, CA. The role involves ongoing assessment of individual needs, facilitating access to medical, mental health, addiction, financial, and legal services, and supporting housing stability through eviction prevention and landlord/management relationships. The Case Manager works collaboratively with the Housing Authority, Health Housing and Homeless Services staff, and other providers.

• Maintain awareness of culturally diverse consumer populations and perform duties with attention to cultural needs.
• Maintain contact with all consumers in the caseload and provide home visits according to an identified level of need.
• Perform comprehensive psychosocial, life skills, and financial assessments.
• Work collaboratively with consumers to develop and monitor progress on individual or family service plans.
• Provide case management support, including budgeting assistance, accessing needed benefits, and accompanying consumers to medical or mental health appointments.
• Ensure provision of supportive mental health interventions as needed, including crisis management.
• Link consumers to medical, mental health, addiction/recovery, financial, legal, and other community services.
• Assist consumers in locating units with landlords or property managers who accept voucher payments or explore lease negotiation with current landlords.
• Collaborate with all providers to overcome eviction risks related to behavioral, mental health, or physical limitations.
• Assist with consumer certification and verification paperwork.

• Represent Hope Solutions professionally in all circumstances.
• Comply with all legal and ethical guidelines for maintaining consumer confidentiality, HIPAA, consumer rights, and safety.
• Comply with local, state, and federal regulations and Hope Solutions policies.
• Complete required administrative paperwork and reports accurately and timely.
• Attend required meetings, including staff, team, consumer case conferences, and agency linkage meetings.
• Complete personnel paperwork and expense reports for food, petty cash, and mileage promptly.
• Document all services in a timely manner.
• Assist with data generation for reports and funding applications.
• Perform other duties as assigned.
• Be available for on‑call, after‑hours, or backup work.

• Site‑Based:
  Work is primarily performed at an assigned Hope Solutions location. On‑site presence is required for administrative, program, and client‑support activities.
• Work from home requires prior approval by the Program Director or Manager via written approval.
• New program employees must work on‑site for the first 90 calendar days; exceptions require approval.
• Client‑facing work may occur on‑site or in the field, including appointments, sessions, and support services.
• Expectations may flex to accommodate operational needs, client availability, safety concerns, or urgent program priorities while meeting performance expectations.
• Work‑from‑home requests must include requested dates/hours, business reasons, and a work plan. Urgent same‑day requests should be notified to leadership as soon as possible.
• When approved to work from home, employees must maintain confidentiality, work from a professional private environment, complete tasks on time, and track time accurately.

• Awareness of and aptitude to understand, respect, and adapt to cultural and identity‑based differences within group environments.
• Knowledge of and commitment to concepts related to social and housing justice.
• Experience fostering an environment that values unique experiences, cultures, authenticity, and goals.
• Complete the new employee onboarding process, including reading and discussing a short chapter in "The Color of Law".
• Review and commit to the Diversity, Inclusion, Equity, and Belonging Commitment.

• Knowledge of and belief in a Housing First philosophy and strategies.
• Demonstrated experience supporting vulnerable populations, especially homeless clients with mental disabilities.
• BA…