Case Manager; Human Services Case Manager Bilingual ; Spanish & English

Case Manager (Human Services Case Manager)

Bilingual Preferred (Spanish & English)

Salary Range: $5,193 - $6,904

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer.

• Assess Oregonians applying for, or currently receiving, long‑term care services and develop, coordinate, and arrange a variety of services to enable older adults and people with disabilities to receive continuity of care.
• Provide choice counseling and establish, develop, and implement case management plans for in‑home, community‑based, and nursing home care.
• Contact Oregonians or collateral contacts monthly—by in‑person, phone, or electronic methods—to set up and monitor service plans and safety needs.
• Coordinate the provision of long‑term care services in accordance with rules, regulations, and individual case plans.
• Assist with eligibility determinations for healthcare, social services, and protective service needs, using the ONE System and the Case Assessment and Planning System (CA/PS).
• Collaborate with Adult Protective Services, AFH Licensors, and other agencies to ensure safety, protection, and compliance with mandatory reporting guidelines.
• Ensure service delivery is culturally competent, trauma‑informed, and available in multiple languages and formats; provide bilingual services where needed.
• Process applications, inquiries, and data according to policy time frames; maintain accurate documentation and communicate eligibility decisions.

• Three years of human services related experience (e.g., assisting individuals and groups with issues such as economic disadvantage, employment, abuse and neglect, substance abuse, aging, disabilities, housing).
• Or a bachelor’s degree in a Behavioral Science, Social Science, or a closely related field.
• Or an associate degree in a related field plus two years of human services related experience.
• Or an equivalent combination of education, experience, and training.
• Experience with case assessment and planning tools and the ONE System is strongly preferred.

• Experience coordinating services and support, assessing needs, developing service plans, monitoring progress, and adjusting services to promote positive outcomes.
• Strong interpretation and application of laws, regulations, policies, and procedures to make consistent, accurate, and well‑supported decisions.
• High‑quality, timely documentation and clear communication of actions taken.
• Effective interview and information‑gathering skills to assess needs and determine appropriate next steps.
• Ability to work independently and collaboratively in a fast‑paced environment with evolving policies and procedures.

• Cost‑of‑living adjustments and annual salary increases up to the top of the listed salary range.
• Comprehensive benefits package, including health, dental, vision, retirement, and paid leave.
• Eligibility for the Public Service Loan Forgiveness Program.
• Representation by the Service Employees International Union (SEIU).
• Employee Resource Group communities that promote shared learning.

• Full‑time, Monday–Friday 8:00 a.m. – 5:00 p.m. (PST) with occasional overtime and flexibility.
• Primarily in‑office and community settings; some remote work may be available with manager approval.
• Environment includes office cubicles with potential noise and interruptions; frequent phone or electronic work.
• Requirements for a valid driver’s license and acceptable driving record to use state vehicles.
• Exposure to potentially stressful situations and need for quick decision‑making to ensure safety.

• Criminal history and background check required for finalists; adverse results may lead to disqualification.
• Mandatory completion of the U.S. Department of Homeland Security I‑9 form and E‑Verify within three days of hire.

• Recruiter:
  Ryan Bennett
• Phone (call or text): 503‑385‑6933
• Email: ryan.bennettgon.gov
• Job requisition number: REQ‑203629