Case Manager; Human Services Case Manager Bilingual ; Spanish & English

Position Title

Case Manager (Human Services Case Manager) Bilingual Preferred (Spanish & English)

Department of Human Services

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We encourage applications from historically underrepresented groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve a diverse and inclusive community.

As a Case Manager, you will assess Oregonians applying for or receiving long‑term care services and develop, coordinate, and arrange a variety of services to ensure continuity of care for older adults and people with disabilities.

• Provide case management by coordinating the provision of long‑term care services to Oregonians according to rules, regulations, and individual case plans.
• Contact Oregonians or collateral contacts monthly to set up and monitor service plans and safety needs via in person, phone, or electronic contact.
• Ensure service delivery is culturally competent and trauma‑informed, with printed materials available in multiple languages and formats.
• Collaborate with the eligibility team and use the ONE System to review and update Long‑Term Care Services.
• Interview Oregonians to determine eligibility for healthcare, social services, and protective services; develop detailed, individualized, person‑centered case plans.
• Conduct interviews in person/on‑site using the Case Assessment and Planning System (CA/PS) assessment tool on a state‑issued laptop.
• Process applications, inquiries, and data according to policy time frames, ensuring appropriate documentation and communication of eligibility decisions.
• Work collaboratively with Adult Protective Services, AFH Licensors, and other agencies to ensure safety and protection of Oregonians, following mandatory reporting guidelines.

• Three years of human services experience (e.g., assisting economically disadvantaged individuals, abuse or neglect, substance abuse, aging, disabilities, health, or housing).
• Or a bachelor’s degree in Behavioral Science, Social Science, or a related field.
• Or an associate degree in a related field plus two years of human services experience.
• Or an equivalent combination of experience, education, and training.

• Experience coordinating services and support for individuals, assessing needs, developing service plans, monitoring progress, and adjusting services to promote positive outcomes as a case manager.
• Experience interpreting and applying laws, regulations, policies, or procedures to make consistent, accurate, and well‑supported decisions.
• Experience preparing clear, accurate, and timely documentation that supports decisions and complies with organizational or legal requirements.
• Experience conducting interviews or information‑gathering conversations to assess needs, evaluate available information, and determine appropriate next steps using sound judgment.

• Work schedule:
  
  8:00 a.m. – 5:00 p.m., Monday – Friday Pacific Standard Time; occasional overtime may be available.
• Work largely in an office and community setting; some opportunities for remote work subject to manager approval.
• Travel may be required for business needs or training classes.
• Must possess a valid driver’s license and acceptable driving record for state vehicle use.
• Environment may be fast‑paced with evolving policies; exposure to potentially stressful situations and emotion‑intense interactions.

• Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (up to the top of the listed salary range).
• Comprehensive benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

• Veterans and Oregon National Guard service members who meet the qualifications receive candidate preference.

• This is a permanent, full‑time position represented by the Service Employees International Union (SEIU).
• Recruitment may be used to fill future vacancies in the same classification.

• A criminal history and background check will be conducted for finalists; adverse findings may lead to disqualification.
• Proof of authorization to work in the United States must be provided within three days of hire via the U.S. Department of Homeland Security’s I‑9 form; E‑Verify will be used.