Wellbeing Specialist - Behavioral Health

Wellbeing Specialist – Behavioral Health

Improve the lives of others while Caring. Connecting. Growing together.

1061918

This position is National Remote. You’ll enjoy the flexibility to telecommute
* from anywhere within the U.S. as you take on some tough challenges.

The Wellbeing Specialist is a key member of a dynamic team dedicated to behavioral health and emotional wellbeing navigation and support. This role provides high‑quality, member‑centered services through initial triage, benefit education, resource navigation, and motivational interviewing.

The Wellbeing Specialist engages members in one‑to‑one interactions across telephonic, chat, and digital platforms, skillfully listening for both spoken and unspoken needs. Using a compassionate, coaching‑based approach, the specialist guides members to the most appropriate internal and external resources while supporting goal setting and behavior change.

This role also includes active participation in case management activities such as assessment, care plan development, coordination, and follow‑up interventions to ensure members receive the right care at the right time. Specialists are expected to independently manage a dynamic workload from both inbound and outbound queues while maintaining professionalism, accuracy, and adherence to leadership direction in a remote work environment.

You’ll be part of a mission‑driven team focused on improving behavioral health outcomes and enhancing member experiences. This role offers the opportunity to make meaningful impacts every day while developing skills in coaching, case management, and healthcare navigation in a supportive and growth‑oriented environment.

• Provide empathetic, member‑centered support via phone, chat, and digital messaging
• Conduct initial triage, needs assessment, and behavioral health benefit education
• Engage members in case management, including assessments, care planning, coordination, and follow‑up
• Apply coaching techniques to support goal articulation, motivation, and behavior change
• Identify expressed and unspoken member needs and connect them to appropriate resources
• Assess for risk indicators, respond calmly, and escape to clinical teams when appropriate
• Navigate members through behavioral health services and available benefits
• Manage a mixed workload of inbound and outbound interactions, both real‑time and self‑directed
• Independently solve complex or non‑standard member issues while exercising sound judgment
• Maintain accurate documentation and follow established processes and leadership direction
• Act as a resource for peers and contribute to a collaborative, service‑oriented team culture

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of customer service, call center, or member‑facing experience
• Experience working with diverse populations across age groups and backgrounds
• Written, verbal, and interpersonal communication skills
• Ability to navigate multiple computer systems while engaging with members
• Ability to work independently in a remote environment while maintaining productivity and professionalism
• Ability to follow direction, adhere to workflows, and meet performance expectations
• Ability to work full‑time with a flexible schedule (8.5‑hour shifts between 6:45 AM – 10:15 PM CST, Monday–Friday; occasional overtime as needed)

• 3+ years of experience in a clinical, behavioral health, or health insurance setting
• Experience in case management, care coordination, or member advocacy
• Knowledge of payer systems, provider networks, or claims processes

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a United Health Group approved…