Bilingual Hotline Screener - Child Safety; Remote

Position: Bilingual Hotline Screener - Child Safety (Remote)
## Hotline Screener (Social Service Specialist
1) Bilingual English & Spanish Required - 2 positions

Apply remote type:
Fully Remote or Hybrid Work Option allocations:
Portland | DHS | 78th Courttime type:
Full time posted on:
Posted Todayjob requisition :
REQ-203817
** Initial Posting Date:
** 07/21/2026
** Final date to receive applications:
** 08/02/2026
** Agency:
** Department of Human Services
** Salary Range:
*** Position Type:
** Employee
*
* Position Title:

** Hotline Screener (Social Service Specialist
1) Bilingual English & Spanish Required - 2 positions
*
* Job Description:

**** The*
* ** Oregon Department of Human Services*
* ** is proud to be an Equal Opportunity Employer.
** We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.
** Bilingual requirement English and Spanish
**** This position requires duties to be completed in both English and Spanish. The job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position. This position may receive a 5% differential pay based on passing the required language test.
**** We are hiring for two (2) positions.
**** These positions are primarily remote.
** Please see please see **“Working Conditions”
** section for more information.
** Opportunity awaits!
** Help create safer futures for Oregon’s children. Bring your compassion and critical-thinking skills to ODHS as a
** Hotline Screener (Social Service Specialist
1)**.
** Summary of Duties
** As a
** Hotline Screener**, you will:
* Serve as the first point of contact in our work to keep children safe.
* Provide thoughtful, empathetic support to reporters and make decisions that prioritize the safety and well-being of children.
* Talk with reporters to collect detailed, relevant information about the child, the alleged abuse or neglect, and the family’s circumstances.
* Gather and assess information from reports about child safety concerns, then choose the appropriate next action. (ORCAH often receives more than 600 calls within a 24-hour period).
* Assess whether the family may benefit from services such as protective support, family support, or community programs.
* Create accurate written reports that include both the information collected and your rationale for each decision.
* Follow Oregon statutes, administrative rules, and ODHS procedures to determine if a report meets the criteria for further review.
** Minimum Qualifications
**** To qualify for this position, you must be bilingual in Spanish and English.
*** A bachelor’s degree in human services or a field related to human service.
** Or
* ** A bachelor’s degree unrelated to Human Services
** and
* * either:  + One year of Human Services related experience.
** Or**  + Completion of coursework equivalent to certification consistent with Oregon Caseworker Competency, or
* An associate degree
** and
* * either:  + Two years of Human Services related experience.
** Or**  + One year of Human Services related experience and related training, coursework, or certification consistent with Oregon Caseworker Competency.

Pursuant to ORS 419B.021, states that any position engaged in child protective investigations and/or custody determinations must meet the educational requirements. Experience alone will not meet the minimum qualifications for those positions.  
** Degree must be completed, not in progress.
**** Essential Attributes
** We are looking for candidates with:
* Experience conducting interviews to gather information that informs critical analysis and decision-making.
* Experience using critical thinking to assess complex situations under pressure and make appropriate decisions.
* Experience using behavior management or conflict resolution techniques to de-escalate situations.
* Experience providing equitable service to diverse communities and people.
* Experience reading or writing reports that…