Program Coordinator-HSO Shelter Operations

About This Position

This position will work directly with City-owned Shelters and Service Providers/Operators and be expected to provide support to Shelter Operations.

Duties, Functions and Responsibilities:

• Develops and implements a variety of programs, projects and activities.
• Coordinates with existing organizations to address community economic or social service needs.
• Conducts needs assessments and meets with community residents, leaders, and community groups to identify needs and available resources.
• Collaborates with other organizations to plan and develop programs and activities or improve coordination of existing services.
• Research funding sources, develops short- and long-range plans, and compiles informational reports.
• Serves as City representative before community groups, businesses, and/or the media.
• Recruits, trains, and supervises volunteers.
• Assists in the development and monitoring of project and/or program budgets.
• Assists in the development of short- and long-range plans.
• Assists in the development and implementation of operating policies and procedures.
• Ensures compliance with City and other regulatory agency requirements and policies.

Supervisor and/or Leadership Exercised:
May provide leadership, work assignments, evaluation, training, and guidance to others.

• Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• Knowledge of applicable processes, techniques, and methods.
• Knowledge of City practice, policy, and procedures.
• Skill in handling conflict and uncertain situations.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software applications.
• Skill in data analysis and problem solving.
• Skill in conducting presentations on behalf of a public entity.
• Ability to establish and maintain effective communication and working relationships with City employees and the public.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to train others.

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus three (3) years of experience in a field related to the job.
• Experience may substitute for education up to a maximum of four (4) years.

None.

• Three years of experience working in the homeless services field.
• Advanced experience working with Homeless Information Management Systems (HMIS) data and reporting for tracking, analysis and performance.
• Experience working with diverse populations.
• Ability to travel to multiple worksites.

Austin Homeless Strategies and Operations (HSO) is dedicated to addressing homelessness comprehensively and compassionately. Our vision is bold:
Ensuring everyone has access to stable housing and the support they need to thrive. Our teams ensure that people experiencing homelessness have easy access to basic needs, outreach, crisis shelter, and other services to support survival and pathways to stable housing. Through public dialogue and intentional communication with stakeholders, HSO strengthens community trust, aligns efforts, and drives systemwide impact. Visit our website to learn more about what key services, programs, and resources our team at Austin Homeless Strategies and Operations Department provides to the Austin community.

• Work directly with the Homeless Management Information System for data analysis and reports.
• Work directly with the City Shelter service providers, provide guidance and training and be direct liaison for shelters and HSO.
• Assess performance of shelters for outcomes and efficiency.

$52,550-$61,870 (Exempt)

One Texas Center, 505 Barton Spring Road, Austin, TX 78704, Ste. 400

Monday – Friday 8:00 AM to 5:00 PM
* Hours may vary due to operational needs. An alternative schedule and remote work/telework options may be available, but this…