Departmental Specialist - Bureau of Quality and Customer Experience

Quality And Customer Experience Specialist

This position serves as the Quality and Customer Experience Specialist supporting the Bureau of Quality and Customer Experience (BQCX) providing accountability and project management functions for bureau wide projects, special initiatives, reporting and customer experience analysis. Incumbent will lead documentation, planning, development, and implementation of projects impacting BQCX. Incumbent tracks, monitors and analyzes customer interactions with public facing teams to develop process improvements and recommendations to improve the experience.

Incumbent will also support initiatives to develop and maintain the MDOS Forms repository.

Position Description - Departmental Specialist 13 (Download PDF reader)

This position is Full-Time. Therefore, you would be eligible to participate in the benefits offered by the state.

Education Possession of a bachelor's degree in any major.

Experience Four years of professional experience, including two years equivalent to the experienced (P11) level or one year equivalent to the advanced (12) level.

Alternative Experience Qualifications 2 years of Dept of State Branch Supervisor 11 level or above experience with a bachelor's degree OR 2 years of Departmental Supervisor 11 level experience with a bachelor's degree OR 1 year of Departmental Supervisor 12 level or above experience with a bachelor's degree OR 4 years of Dept of State Branch Supervisor 11 level or above experience with a high school diploma or equivalent OR 4 years of Departmental Supervisor 11 level experience with a high school diploma or equivalent OR 3 years of Departmental Supervisor 12 level or above experience with a high school diploma or equivalent

The use of AI (Artificial Intelligence) in the selections process (i.e. application, written exercises, cover letter, etc.) with MDOS is not permitted. If it is substantiated that AI was used in the process, your application will be removed from consideration.

You must apply for this vacancy through the NEOGOV system; click on "Apply" in the job posting for instructions in submitting your electronic application. Your application for any position does not guarantee that you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results.

As outlined by Civil Service, an official transcript must bear the applicant's name, college, or university certification (e.g., seal, logo, watermark, or letterhead), date and name of the conferred degree and registrar's signature. Transcripts that do not meet these requirements are considered unofficial. For more information regarding official transcripts,  (Download PDF reader). Applicants who possess a degree from a foreign college or university must have their academic credentials evaluated or converted into U.S. educational equivalents unless the degree has been recognized by the Council on Higher Education Accreditation (CHEA).

Go to evaluators for a list of accepted organizations that evaluate foreign credentials. Failure to provide this evaluation at the time of application may result in you being screened out of the process.

Civil Service Commission Rule 2-7 requires that all newly hired state employees submit to and pass a pre-employment drug test prior to their actual appointment. Due to the nature of work of the Department of State, criminal and driving records will be checked. Any position offer will be conditional until results of the criminal background record checks indicate eligibility for employment.

State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from  and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.

More details on benefits for our new hires are below:

Insurance Benefits:
The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees' annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available .gov/employee benefits.

Retirement Programs:
The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state's contributions…