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Digital Rescue Partner Lead — Hybrid (Plano/Remote
Remote / Online - Candidates ideally in
Plano, Collin County, Texas, 75086, USA
Listed on 2026-07-30
Plano, Collin County, Texas, 75086, USA
Listing for:
Human Coalition
Full Time, Remote/Work from Home
position Listed on 2026-07-30
Job specializations:
-
Social Work
Bilingual
Job Description & How to Apply Below
Human Coalition is seeking a DRP Lead to join us in Plano, TX, blending hands-on call center leadership with frontline agent support. This role stays on the phones while guiding peers, solving problems in real time, and ensuring high-quality interactions with callers.
The ideal candidate has at least 1 year as a Contact Center Agent at Human Coalition, strong communication skills, bilingual English/Spanish preferred, and familiarity with Salesforce, Twilio Flex, and Microsoft Office.
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