Case Manager - Cardinal Point

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Full Time Austin, TX, US

3 days ago Requisition

Position Summary:The Children’s HOME Initiative Case Manager will be responsible for overseeing a caseload of residents participating in the Children’s HOME Initiative at Parker Lane Apartments, as well as coordinating services for the broader resident population. This role involves collaborating closely with property management, learning center staff, and other resident services teams to ensure that all residents receive the necessary support.

The primary focus will be managing a minimum of 10 and a max of 20 households enrolled in the Children’s HOME Initiative, a 24-month supportive housing program designed for extremely low-income families. As a liaison between clients and the available services, the Case Manager will provide compassionate guidance, helping residents navigate the 2

Gen program, and breaking the cycle of poverty.

Essential Job Functions:

• Manage a caseload and provide case management and/or referrals to residents identified as having significant social, emotional, or behavioral issues, or who are experiencing family trauma. Caseloads include children, families, and adults.
• Meet regularly with Children’s HOME Initiative families to identify areas of need, establish realistic and attainable goals, and evaluate progress toward improving their level of personal stability. Utilize knowledge of principles, methods, techniques and evidence-based practices to support case management work.
• Honor client self-determination and advocate for client needs. Identify areas of need, employ crisis intervention and de-escalation strategies.
• Provide support and identify and access to resources of assistance from other social service providers; submit referrals for families to engage with therapeutic services; those experiencing high levels of stress, trauma, or other psychological and mental issues.
• Coordinate educational opportunities to enable participants to improve various skills.
• Work with a multidisciplinary team to collaborate and provide support for residents and meet ongoing needs through existing Foundation Communities programs and community resources.
• Oversee participant’s compliance with program and property guidelines and work with property management to address property issues to help families maintain housing.
• Establish positive communication patterns between self and all FC departments in efforts to provide comprehensive service plans for each family.
• Complete internal Financial Coaching training and provide financial literacy support to participating families.
• Support resident council meetings, events, and outreach efforts (some Saturday hours may be involved).
• In adherence with federal, state, city, agency, and program guidelines, maintain documentation of all current and former participant families.
• Attends all required agency meetings and trainings including department staff meetings, team meetings, training workshops.

Other

Duties & Responsibilities:

• Develop and coordinate projects to expand existing resident services and fulfill areas of need within Foundation Communities’ support structure.
• Support residents, non-Children’s HOME Initiative residents, in addressing in addressing issues that jeopardize their housing, financial, and personal stability.
• While this job description covers the main responsibilities of the job, it is not intended to cover every aspect of the job, and other responsibilities may be assigned.
• Must be willing to work a flexible schedule including some evenings and possibility of some remote work.

Education and Experience Requirements:

• Bachelor’s Degree from an accredited college or university in social work, counseling, psychology, or related field with substantial knowledge of family dynamics, family poverty and homelessness, mental health and substance abuse treatment issues.
• A minimum of two (2) years of experience working in professional setting providing trauma responsive services to ethnically and socioeconomically diverse and/or…