Tax Examiner I - Collections Agent

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan, helping them navigate the complexities of government so they can thrive. Our core values of service, teamwork, accountability, integrity, and respect drive us

The Department’s vision is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video!

As part of the State of Colorado, DOR offers a competitive benefits package to permanent employees:

• PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans

• Medical, Dental, and Vision insurance coverage

• Automatic Short-Term and Optional Long-Term Disability Coverage

• Life and AD&D Insurance

• Flexible Spending Accounts (FSAs)

• Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML)

• 11 Paid Holidays Annually and Accrued Annual and Sick Leave

• Variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program

As an enthusiastic group of individuals, we share a passion for mathematics, a delight in assisting others, and a drive to unravel complex challenges. Our diverse team comprises members who have dedicated decades to the department alongside those who joined only recently. Characterized by our patience and attentive listening, we take immense pride in delivering top‑tier customer service. We are the Taxation Division Team!

The Collection Section manages approximately 300,000 customer accounts annually. As dedicated stewards of the state’s revenue, our unit focuses on recovering overdue tax obligations and resolving complex billing issues. We interact with taxpayers navigating the collection process, which may involve prior engagement with external collection agencies or the implementation of legal enforcement measures, such as wage garnishments, bank levies, property liens, or court orders.

Key activities for members of the Collection Section include:

• Primary Responsibility:
  Respond to an average of 70 inbound phone calls per day in a sometimes confrontational environment, yet providing exceptional customer service;

• Educate inbound callers on specific and ambiguous tax issues administered by the Department of Revenue, ensuring compliance with Colorado tax laws and collection procedures;

• Managing official correspondence and accurately processing account adjustments—such as payment plan setups and balance corrections—to ensure the prompt resolution of billing discrepancies; and

• Maintaining a high standard of professional customer service, including the effective de‑escalation of conflicts.

Initial onboarding and training span roughly three weeks, necessitating daily in‑person attendance at our Denver facility located at 2829 W. Howard Pl., Denver, CO 80204. Upon the successful conclusion of this period, and barring any unforeseen issues, examiners typically transition to a remote work-from‑home setting, with infrequent visits to the Denver office as required. We encourage candidates residing 50 miles or further from this location to explore specific travel expectations with the hiring supervisor during their interview.

This posting is only open to residents of the state of Colorado at the time of submitting your application. Employees are required to be physically present in the state of Colorado every day they perform work. Any work performed out of state is strictly limited, requires a formal work plan, and must be approved in advance. Probationary employees are ineligible to work out of stat e.

Tax Examiner I - H8N1XX

• High school diploma or General Education Diploma (GED)

• Two (2) years of experience in an occupational field related to the work assigned to the position