Temp Intake Coordinator

Intake Coordinator

Position Summary:

The Intake Coordinator is responsible for conducting intake interviews for clients inquiring about services to secure information and determine the nature and degree of problems and assess needs; tracks and refers all intakes.

Principal Responsibilities:

• Screen clients with presenting problems.
• Conduct over-the-phone and in-home intakes and collect basic information from clients to begin a case file.
• Evaluate client histories.
• Verify client eligibility for services.
• Inform Program Director of emergency and high intensity intakes.
• Enter the data in the data system – VIVE
• Confirm start dates of services and schedule changes with vendors and clients.
• Follow up start of home delivered meals services – 24-hour call and 15 days follow up calls.
• Follow up on no answer for home delivered meals.
• Assist the case manager to conduct 2 month monitoring calls
• Provide accurate and appropriate information on benefits, entitlements during the intake.
• Counsel clients and advocate and intervene on their behalf
• Maintain complete and accurate case records.
• Compile statistics, prepare reports and other documentation, and disseminate information when necessary.
• Establish and maintain community outreach contacts.
• Perform other duties as required or assigned.

Salary Range: $25 - $27.47 per hour commensurate with experience

Job Competencies & Minimum Qualifications :

• Bachelor's Degree required
• One year related experience and/or training
• Working knowledge of Microsoft Office Suite and other technology
• Excellent communication and listening skills
• Excellent customer service skills with a focus on treating clients with respect and dignity
• Able to multi-task and work independently with a great attention to detail

Working Conditions/Physical Demand :

• Business Office Environment with phone and computer use; travel via public transportation. This position may have the ability to work from home 2 times per week.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.