Case Manager-Homeless Street Outreach

Job Title:

Homeless Street Outreach Team Case Manager

Job Location:

Dallas, TX 75215

Position Type:
Full Time

Education Level: 4 Year Degree

Salary Range: $55,000.00 - $60,000.00

Travel Percentage:
Road Warrior

North Texas Behavioral Health Authority (NTBHA), based in Dallas, is responsible for developing a collaborative system of care for children, adolescents, and adults with severe mental illness and other serious emotional disturbances, as well as those experiencing a substance use disorder. This position serves the Irving area of Dallas County.

NTBHA is the Local Behavioral Health Authority (LBHA) contracted by Texas Human Services Commission (HHSC) to provide mental health and substance use disorder services to qualified indigent consumers in our six‑county region of Dallas, Ellis, Hunt, Kaufman, Navarro, and Rockwall Counties. NTBHA is also responsible for working with our local system of care for crisis services, which often includes individuals calling 911 or crisis hotlines.

The Homeless Street Outreach Case Manager on NTBHA’s Homeless Outreach Team (HOT) engages with individuals who are experiencing homelessness and living unsheltered, staying on the streets, or in a place not meant for human habitation, such as a car or an abandoned building.

This position is classified as exempt and requires flexibility in scheduling to meet organizational needs, including adjusting work hours as necessary to ensure job responsibilities are completed.

• Conduct homeless outreach to identify, engage, and assist individuals experiencing unsheltered homelessness. This includes those living on the street, in encampments, abandoned buildings, or other unsheltered situations.
• Focus on vulnerable populations.
• Navigate program participants to appropriate housing solutions, including housing‑first interventions and rapid re‑housing assistance.
• Assist persons experiencing homelessness in obtaining housing readiness documentation such as , social security card and income verification.
• Ensure contract compliance and verify persons experiencing homelessness's eligibility for program services.
• Utilize evidence‑based practices, such as motivational interviewing, trauma informed care, and harm reduction.
• Network with community agencies for the purpose of obtaining information, coordinating service referrals, and acting as a liaison between the person experiencing homelessness and the community agency, linking persons experiencing homelessness with treatment for substance abuse and mental health services, as well as other resources that are needed.
• Local travel in the community is required.
• Ability to work collegially on team‑based projects.
• Strong organizational and time‑management skills.
• Ability to use regular office equipment such as personal computers and common software as well as copy machine, fax machine, and printer.
• Must be able to work on and have knowledge of a PC (personal computer).
• Advanced Microsoft Office Suite skills – Outlook, Word, Excel, PowerPoint, with an ability to become familiar with company‑specific programs and software.
• Duties and projects may be assigned or changed to meet business needs.

Travel is required as part of this role’s duties (20%–100% per day) across Dallas, Ellis, Hunt, Kaufman, Navarro, and Rockwall Counties. Fleet or personal vehicles may be used for business needs; transport of individuals is only permitted with a company vehicle and management approval.

• Bachelor’s degree in psychology, social work, behavioral health, criminal justice, or related field.
• One-year relevant experience.
• Work experience as part of Homelessness Outreach Team.
• Knowledge of the various community resources and providers within the NTBHA service area including (but not limited to) supportive housing and employment, shelters, food banks, social service agencies, charities, medical and behavioral health providers, and other resources for the indigent population.
• Knowledge of the Texas crisis response requirements.
• Possess and maintain a valid Texas driver’s license and auto insurance.
• Must be able to perform remote work reliably using telehealth systems without in‑person supervision.

• 457(b)
• Paid time off
• Health, Dental and Vision insurance
• Health savings account
• Flexible spending account
• Tuition reimbursement

We are responsible for developing a collaborative system of care for individuals in crisis in the NTBHA service area. We are focused on trauma‑informed, resilience‑oriented care in all services provided.