Program Enrollment & Site Based Match Support Specialist

Position Summary:

Position Summary:

The Program Enrollment & Site Based Match Support Specialist is a multifaceted role charged with brand ambassadorship, volunteer and youth enrollment and oversight and match support for our site-based mentoring matches. This position includes all facets of the enrollment process which includes interviewing, assessments, reference/background checks and creating new matches. The position also provides support and guidance for a caseload of one-to-one mentoring relationships through in-person, phone, and electronic support calls.

Regular support calls are conducted to help ensure child safety, healthy relationship development, positive youth outcomes, coaching and support is provided, resources are provided as needed, overall satisfaction with the match and Big Brothers Big Sisters.

• A high school diploma or GED equivalent is required, plus one of the following: four years of work experience in related fields, such as social work, education, counseling, social services, child development, or other related fields OR an associate or bachelor’s degree from an accredited college or university in a relevant field.
• High-level interviewing skills, strong interpersonal skills, and the ability to quickly build a rapport with a diverse group of individuals and work well in multicultural environments.
• Ability to work courteously, collaboratively, and respectfully with all BBBS stakeholders, including staff, volunteer mentors, children/families served, and agency partners.
• Ability to ensure high-level proficiency in applying child safety and risk management knowledge, policies, and procedures through all aspects of job function.
• Knowledge and experience in child development.
• Experience in training, monitoring, and supporting high school and elementary students in a classroom setting.
• Ability to work from home office remotely but available in person for interviews, events and recruitment.
• Knowledge of Microsoft Office applications, database software, and the ability to quickly adapt to new applications.
• Excellent verbal and written communication, planning, time-management, and organizational skills.
• Ability to work in a fast paced and sometimes changing environment.
• Comfortable and proactive in following up with individuals to gather required information or documents.
• Ability to collect meaningful data and draw solid conclusions.
• Willing and able to work irregular hours and have a flexible work schedule.
• Satisfactory criminal history and driving records.
• Must provide own transportation and hold a valid driver’s license and proof of vehicle insurance.

• Maintain a contact schedule that includes in-person, telephone, and electronic contact with the volunteer, child, and parent/guardian. Ascertain that the elements of child safety, match relationship development, positive youth development, and match satisfaction are fulfilled. Proactively identify, address, and resolve potential problems that impede healthy match relationship development.
• Conduct and secure surveys from match parties to gauge outcomes of participation.
• Connect families to other resources in the community as needed or appropriate.
• Document and conduct all duties in accordance with legal and organizational requirements while maintaining confidentiality.
• Interview volunteers, youth, and parent/guardians to determine eligibility for program and complete written assessments to help determine a successful match.
• Ensure that all documents, trainings, background checks, and required information is gathered to complete enrollment process.
• Work collaboratively with other members of the team to intentionally match enrolling children with potential Bigs/volunteers.
• Meet established monthly and annual goals for new matches, match quality, documentation quality, processing time, and customer satisfaction.
• Schedule and lead introductory match meeting between volunteer, child and parent/guardian to review rules, guidelines and expectations.
• Develop and attend match activities as assigned.
• Represent the organization in a positive light, reinforcing the organization’s…