Social Worker Supervisor - Queens Older Adult Centers

Social Worker Supervisor

As a Social Worker Supervisor, you'll provide leadership, supervision, and clinical guidance to JASA's Case Management team at our Older Adult Centers. You'll help ensure participants receive high-quality, person-centered services while supporting staff, monitoring program quality, and connecting older adults with essential benefits, resources, and services.

Monday–Friday: 8:00 AM – 4:30 PM

35

In-person position based at two Older Adult Centers in Queens. The Supervisor will rotate between locations based on program and operational needs:

• Brookdale Village Older Adult Center: 131 Beach 19th Street, Far Rockaway, NY
• Holliswood Older Adult Center: 86-25 Francis Lewis Boulevard, Queens, NY

• Help older adults access essential benefits, services, resources, and supports.
• Provide leadership and guidance to Case Managers serving older adults.
• Help address complex and high-risk cases and ensure participants receive appropriate support.

• Supervise, mentor, and support Case Managers in their day-to-day work.
• Identify staff training needs and support professional development.
• Help strengthen program quality, compliance, and service delivery.

• Work closely with Program Directors, Associate Directors, Case Managers, and community partners.
• Participate in staff meetings, trainings, outreach, and community education.
• Join a mission-driven organization that values compassion, dignity, teamwork, and accountability.

• Provide direct supervision and clinical guidance to Case Managers.
• Facilitate monthly staff meetings in collaboration with the Associate Director.
• Review and approve case notes and Information & Assistance logs to ensure quality, accuracy, and compliance.
• Identify staff training needs and ensure participation in professional development and funder-required trainings.
• Provide guidance on complex cases and escalate high-risk or emergency situations to the Associate Director.

• Maintain an active caseload and provide in-person case assistance at Older Adult Centers as needed.
• Support access to essential benefits and services, including Medicare, Medicaid, and home-based services.
• Lead outreach and community education efforts to increase awareness of JASA's Information & Assistance services.
• Ensure appropriate program coverage during staff vacancies or extended leaves of absence.
• Support Case Managers in connecting participants with appropriate community resources and services.

• Monitor program data and performance using electronic client record systems, currently Vive.
• Support Program Directors with the preparation and submission of reports to city and private funders.
• Ensure documentation and services meet program, contractual, and funder requirements.
• Perform additional administrative and clinical duties to support overall center operations.

• Participate in "Cooling Center Hours," "Make-Up Days," and other emergency responses required by City funders.
• Be available for extended weekday hours or weekend coverage when required.

• Master's degree from an accredited college or university in Social Work, Counseling, Gerontology, Psychology, or a related field.

• Experience providing social work, case management, information and referral, or related services.
• Supervisory or leadership experience is preferred.
• Experience working with older adults or in a community-based social services setting is a plus.

• Strong verbal and written communication skills in English.
• Excellent interpersonal, organizational, and leadership skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong clinical judgment, problem-solving, advocacy, and decision-making skills.
• Demonstrated cultural competence and sensitivity to diverse backgrounds, identities, and lived experiences.
• Computer proficiency and ability to learn and utilize program-specific systems, currently Vive.
• Spanis…