Program Manager III

Make an impact by joining Service Source, a champion for people with disabilities. Explore new opportunities! Service Source is an organization of talented people who drive innovation, embrace change, and strengthen communities.

Implements and administers one or more programs for an association, non-profit, or similar organization. Program Managers are strategic individuals who supervises groups of projects and focuses on long term business objectives. Serves as a leader of authority with expert level knowledge in one or more areas. Makes authoritative decisions and recommendations. Plans, organizes and guides projects and subordinate employees. May be called on to consult in other areas.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review. Executes programs that meet the needs of the organization’s target population and that are in alignment with the organizations stated mission. Supervises the work of program staff to ensure the quality of service is provided.

Assist in the development of customized solutions to individual client needs. Participates in program evaluation by collecting and analyzing data in support of key performance matrix. Ensures all services provided are in compliance with applicable standards and regulations.

Serves as a liaison between the customer and supplier for product sourcing. Implement project management proficiencies by creating schedules, deliverables, and identifying new available resources. Complete in an accurate and timely manner, all evaluation/assessment reports, progress reports, case notes, incident reports, attendance, and other supporting documentation. Perform other responsibilities as assigned.

Education, Experience, and Certification(s)

• Required:
  
  High school diploma or General Educational Development (GED).
• Required:
  
  Five (5) years of related experience can be substituted for a Bachelor’s degree.
• Security Clearance and background check requirements, if applicable are determined by the contract.
• Required:
  
  Valid driver’s license and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR).
• Preferred:
  Experience working with people with disabilities.
• Preferred:
  One (1) year of direct management experience.

• Strong problem-solving and analytical skills.
• Ability to manage multiple activities and prioritize multiple competing tasks.
• Ability to set priorities for self, team, and peers, and adjust when priorities change.
• Advanced Proficiency in Microsoft Office skills, and the ability to become familiar with corporate specific programs and software such as ZOOM and Microsoft Teams.
• Ability to solve practical problems and adapt to new information and guidance quickly.
• Excellent verbal and written communication skills.
• Detail-oriented and able to carry out work with the highest levels of accuracy.
• Ability to work independently and as part of a team.
• Excellent customer service skills (phone and in person).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is primarily performed in an office, community, or remote work environment and requires the ability to sit, stand, walk, communicate, and operate standard office equipment, including computers and telephones.

The employee may occasionally lift and carry items weighing up to 20 pounds, travel locally for meetings, trainings, or program activities, and move between work locations. Frequent use of vision, hearing, and manual dexterity is required to complete administrative, supervisory, and documentation responsibilities.

While performing the duties of this job, the employee is occasionally exposed to outside weather…