General Office Assistant 5-E7 - Customer Service Call Agent

Job Description

Michigan Department of Health and Human Services mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect, and fairness. For more information, please visit MDHHS Diversity, Equity, and Inclusion Plan.

This position provides quality customer service to the citizens of Michigan by answering incoming calls and addressing issues from claimants, attorneys, medical sources, and other callers as necessary to assist in the process of adjudicating disability cases received in the Michigan DDS. Customer Service Center Agents assist in answering questions and providing information related to a case with the intent to provide a resolution, relaying pertinent case specific information to examiners and/or managers, and functions with basic office procedures and program guidelines.

Documents conversations and outcomes in DCPS.

Individuals selected for positions with the Michigan Disability Determination Service (DDS) will be required to pass a complete federal background investigation as required by Homeland Security Presidential Directive 12 (HSPD-12). A suitability determination by the Social Security Administration is necessary to determine whether an employee can be issued credentials in order to have access to Social Security Disability data, records, and systems.

Finalists must pass a preliminary check prior to a job offer being made. A full background investigation will follow. Further details will be provided during the interview process.

• This posting is to fill 5 positions**

Your application for any position does not guarantee you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.

Physical location of this position is one of the four DDS Area Offices (Traverse City, Lansing, Kalamazoo or Detroit). Based on operational needs and within established limits, remote work and alternate or hybrid work schedule requests for this position may be considered. Selected candidates who have been approved to work hybrid must complete that work within Michigan. Candidates should confirm work location and schedule at the time of interview.

Certain positions may require a criminal history background check.

Questions related to this position may be directed to Steve Mayer at MayerS or Kim Swan at Kimberly.

K.Swan.

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#MDHHSJobs #Veteran friendly #Careers With Purpose  #Community Heroes

MDHHS is proud to be a Michigan Veteran's Affairs Agency (MVAA) Gold Level Veteran-Friendly Employer.

If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator for the agency that posted this position vacancy.

State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from  and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.

More details on benefits for our new hires are below:

State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state's military and veterans; rebuild our state's infrastructure; or support other state agencies through our fiscal, IT, and HR systems.

State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees' annual salary (up to $200,000). The state also offers long-term disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available .gov/employee benefits.

State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state's…