Housing Case Manager

Job Details

Job Location:

Westtown Resource Center
- Oklahoma City, OK 73106

Salary Range: $38,000.00 - $42,000.00 Salary Job Category:
Nonprofit
- Social Services

This position assists clients who qualify for assistance under the HOPWA grant dedicated to addressing the housing needs of people living with HIV/AIDS. This position also provides service activities, home-based case management, community-based resource referrals, and advocacy efforts for participants. The case manager is responsible for monitoring participants’ progress and needs, accessing and linking participants to resources, and tracking participants who have exited the program.

This position also holds spots on their caseload that will serve as a TBRA buffer and/or Rapid rehousing clients.

• Assists clients in the development of a Housing Stability Plan
• Explain and interpret federal and local HOPWA regulations and rules to clients
• Provides field based/mobile case management services using evidence-based practices such as intensive case management, Motivational Interviewing, Harm Reduction, and Housing First practices to persons experiencing long term homelessness. Case management will pursue an engagement process seeking to build a relationship of trust and support and will involve outreach, screening, intake, assessment, individual service plan development, monitoring, linkage to appropriate community resources, follow-up, advocacy, appropriate discharge, tracking tenant outcomes.
• Provides Rapid Re-Housing and/or Rapid Exit Case Management.
• Maintains precise and accurate documentation of case management services, including client files and entries into the program database (HMIS) for every face to face or telephone contact or collateral contact by the next business day.
• Assists participants with completing lease agreements and obtaining other supportive documents such as identification, social security cards and so forth as required by leasing agents/property.
• Assists tenants in accessing and maintaining entitlements and benefits.
• Assists tenants in achieving goals relating to HUD grant compliance; focuses on meeting the specific needs of each individual or family through tenant-driven ISPs (Individual Service Plan).
• Participates in Coordinated Case Management with Homeless Alliance co-located partner agencies.
• Facilitates and coordinates supportive activities with Homeless Alliance partners, including employment assistance programs, job readiness training, financial education, and behavioral health services, to meet the person’s needs, preferences, and goals to build upon his/her strengths.
• Assists tenants with obtaining services and supports to enable the person to remain stably housed and reach self-capacity. Advocates for needed services and assists tenants in meeting the obligations of tenancy.
• Transports clients, as needed.
• Establishes and maintains close collaborative working relationship with community resources; attends and participates in appropriate coalition and other community resource meetings.
• Performs other related duties as required.

• Dedicated to end homelessness in Oklahoma City with a sense of urgency.
• Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs.
• Strong advocacy skills.
• Strong writing, reading, listening, and speaking communications skills.
• Able to set and observe appropriate boundaries with clients
• Possess well-developed, decision-making skills, attention to detail with a high level of accuracy.
• Ability to excel in a diverse, collaborative team environment.
• Possess a high level of interpersonal skills to handle sensitive and confidential Homeless Alliance, client, donor, and employee information and situations.
• Able to multi-task and remain calm in demanding and unpredictable situations.
• Possess ability to understand various Homeless Alliance operations and procedures.
• Able to maintain a professional, customer service-oriented attitude at all times.
• Ability to meet face-to-face with homeless individuals of diverse backgrounds and disabilities, including physical, mental, substance abuse, HIV/AIDS, etc.; able to develop rapport, provide information, and refer with sensitivity to cultural issues.
• Ability to work and communicate with staff, clients, donors, vendors, community agencies, etc. to meet their needs in a polite, courteous and cooperative manner, yet appropriate assertive as situation may demand.
• Display a high level of initiative, effort and commitment towards completing assignments efficiently.
• Possess excellent time management skills and the ability to work with minimum supervision.
• Knowledge of community resources available in Oklahoma City.
• Ability to transport individuals as needed, and travel to various sites and locations daily.
• Able to meet a flexible work schedule including evenings and weekends and available on-call for emergencies by telephone and/or cell phone.