Child Support Case Manager

Job Description

The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Child Support Services is seeking a Child Support Case Manager (Job Classification: Child Support Recovery Officer) to join our team! At Child Support Services, we help the families of Iowa successfully navigate and understand the importance of providing both financial and emotional support for their children by building relationships with the parents to ensure they are successful.

If you have a passion for helping others, this job is for you! As a Case Manager with Child Support Services, you'll be responsible for complex case management, interacting with various community partners, and providing crucial support to families. You will encounter customers who may be reluctant to cooperate with Child Support so the ability to provide conflict resolution, while maintaining your composure is imperative.

Overall, we're seeking someone who is positive, respectful, a quick learner and is passionate about supporting families throughout their child support journey.

Hours, Work Location and Requirements:

This position is in the Sioux City Child Support Office. This is a full-time opportunity, Monday – Friday with hours being from 8:00 AM - 4:30 PM. Upon successful completion of the training period and with management approval, this position offers a hybrid work opportunity, working from home and office as scheduled. This position requires a driver's license and the ability to travel on occasion.

Job Duties:

• Performs complex case management for parents in need of paternity, medical and support establishment, modification of an existing order and maintenance of support orders.
• Communicates with a variety of community partners including human service agencies, employers, clerks of court, county sheriff, attorneys, and other entities to achieve the goals of the Child Support Program through phone calls, emails, and other written correspondence.
• Independently analyzes a variety of complex case situations and legal scenarios to determine the appropriate action to establish, maintain or modify support for families in and out of the State of Iowa.
• Use Microsoft Office programs (Excel, Word, Outlook) proficiently. Having the aptitude to learn other computerized systems, including ICAR, is critically important for success in this position.
• Comprehend and adhere to confidentiality provisions in the Code of Iowa.

The ideal candidate will have strong experience with:

• Critical thinking skills and executing complex tasks independently
• Strong organizational skills and attention to detail
• Customer service, including de-escalation of conflictual or adversarial situations
• Excellent oral and written communication and report composition
• Ability to handle confidential information with discretion
• Extreme accuracy in mathematical calculations and timelines

Geographical Information:

• This position is located at the Sioux City CSS office. Sioux City has a variety of recreational, social, and professional opportunities. The growing list of amenities includes:
  Shopping, local restaurants, 70 miles of recreational trails, arts and music festivals, concerts, Art Center, Launch PAD Children's Museum, live theater, snow tubing, casino gaming, farmers markets, rock climbing, and major sporting events. Convenient access to hospitals, medical offices, banks, library, and other services. Conveniently located near the Missouri River where you can enjoy biking and walks along the river trails, fishing, boating, golf courses, and many eating establishments.
  
  Home to Morningside College, Briar Cliff College and Western Iowa Tech Community College.

How to Apply:

For help creating a profile or entering your information, please go to the online Employment Application Guide. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Applicants are strongly encouraged to include their resume and cover letter.