Care Coordinator

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values:
  Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

As a Care Coordinator II
, you’ll use your clinical expertise to conduct assessments, facilitate care planning, and guide a multidisciplinary team in providing intensive supports to youth and families. You’ll play a central role in helping families access services, build stability, and achieve their goals.

Conduct initial and updated assessments, including CANS, CRAFFT, diagnostic assessments, and Serious Emotional Disturbance (SED) determinations

Convene and facilitate Care Planning Team (CPT) meetings to develop and update Individualized Care Plans (ICPs)

Work directly with youth and families to identify strengths, needs, and strategies for meeting their goals

Ensure Risk Management/Safety Plans are completed, reviewed, and updated as needed

Collaborate with state agencies, schools, primary care, and community providers

Coordinate services and ensure access to medically necessary supports

Prepare youth and families for transitions when goals are met and progress is sustained

Monitor caseload expectations, documentation, and service delivery to program standards

Master’s degree in a Human Services-related field required (license-eligible)

CANS-MA certification required (or ability to obtain upon hire)

At least 3 years of experience providing behavioral health services to children, adolescents, and families

Knowledge of Serious Emotional Disturbance (SED) and child/adolescent treatment techniques

Strong facilitation, crisis planning, and collaboration skills

Experience with Wraparound programs or home-based services preferred

Familiarity with child-serving systems and community resources

Comfortable with documentation systems, word processing, and email

Valid Massachusetts driver’s license and reliable transportation required

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we’d love to hear from you.

BHN maintains its commitment to social justice and diversity and strongly encourages diverse candidates to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Masters or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.