Eviction Prevention Coordinator

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Regular Full Time San Francisco, CA, US

3 days ago Requisition

Salary: $70,304.00 Annually

At Hamilton Families, our mission is to end family homelessness in the San Francisco Bay Area. Since 1985, we have been meeting the most urgent needs of unhoused families in our community. Our programs specialize in preventing family homelessness when possible, providing shelter and transitional housing to families in times of need, supporting the wellbeing and academic achievement of children who experience homelessness, and quickly returning families to safe and stable housing throughout the Greater Bay Area.

At Hamilton Families, we believe the San Francisco Bay Area is at its best when people from all backgrounds can start a life here, raise a family here, and thrive here. We envision a Bay Area where housing is accessible and affordable, where homelessness is rare, brief, and nonrecurring, and where all people and families have a safe and stable place to live.

We foster an inclusive environment where diverse perspectives are valued and contribute to our collective success. Our commitment to inclusivity ensures every team member feels respected, supported, and empowered to thrive.

The Housing Services program helps prevent families from becoming homeless and helps those experiencing homelessness move as quickly as possible into permanent housing. The program assists families to secure permanent housing through housing search assistance, move-in financial assistance, homelessness prevention, rent subsidies, and home-based case management.

The Eviction Prevention Coordinator provides general oversight to the Homelessness Prevention programs and ensures that all referrals are assessed in a timely manner for homelessness prevention and rental subsidy programs. The coordinator approves families for the program, ensures that all releases and documentation are complete and accurate, and when necessary, meets families to explain program decisions. The coordinator also ensures that the Desk Guide is adhered to by all HPA Staff.

The coordinator facilitates exit planning meetings with other HF programs and serves as primary liaison to Coordinated Entry Access Points as well as other community partners

• In coordination with the Navigation and Eviction Prevention Manager, oversee and ensure the on-going development and daily operation of the Homelessness Assistance Programs.
• Assist in the creation and implementation of new and innovative programming and support services to meet the ongoing and emerging needs of families who are homeless and at-risk of homelessness.
• Work closely with the Real Estate and Eviction Prevention Manager on various organizational activities and special projects.
• Directly supervise Homelessness Prevention Specialist (Case Manager) staff. Supervision includes, but is not limited to, conducting regular supervision meetings; maintaining and submitting employee records; conducting performance reviews; ensuring staff are accountable for meeting minimum performance goals; mentoring and coaching case management staff.
• Lead recruitment, hiring and training efforts of services staff within the department, in a manner consistent with HF personnel policies and procedures.
• Develop and conduct new-hire onboarding and ongoing training for housing services program staff based on program needs.
• In collaboration with Real Estate and Eviction Prevention Manager, provide appropriate solutions to challenging participant/service issues and simultaneously provide the logic to staff so that they can learn from the situation and handle similar situations appropriately in the future
• Ensure the program maintains accurate records, files, correspondence, and data collection and responds to inquiries and requests for information to internal and external stakeholders.
• Maintain positive participant relations.
• Develop a work environment focused on customer service, diversity, respect, and dignity.
• Provide staff with leadership and…