Case Manager II; FHA)

Catholic Charities SF HOME provides homeless and low-income families with ongoing monthly rental subsidies accompanied by intensive services in order to rapidly transition homeless families into housing and to prevent low-income families from becoming homeless.

Location:
Onsite 5 days a week

The SF HOME Case Manager provides supportive and case management services for a caseload of 18-22 homeless and low-income families in order to help them obtain and maintain permanent housing and stability. These services include housing search services, crisis intervention, collaboration with community services, and needed referrals regarding housing and job security. The SF HOME Case Manager conducts community home visits and field visits.

• Caseload portfolio assignment up to 18-22 clients
• Provide case management services to families enrolled in the SF HOME Program that includes a minimum of two in-person contacts per month; one being a home-based contact. Services provided include, but are not limited to, housing search assistance, crisis intervention, community and support services, information and referral, family budget assistance, job enhancement and support, and landlord advocacy.
• Provide ongoing support services by developing and monitoring an individualized case plan for each family with appropriate goals, objectives, and timelines.
• Provide practical support, education, and assistance to tenants in addressing immediate needs related to achieving stability and life management skills, with a minimum of monthly client contact.
• Act as a positive support liaison between landlords and program participants to ensure housing stability
• Maintain continuity of services by coordinating new and existing outside service providers.
• Assist families to access appropriate resources and take appropriate actions relative to vocational training, job development/placement, housing maintenance, income improvement, and childcare.
• Maintain an open relationship with relevant family service providers involved with aftercare families.
• Participate in related programs, organizations, and community meetings as assigned.
• Maintain accurate, current, and complete client files and complete all required data collection forms and reports. Maintain appropriate records for monthly reports.
• Computer data entry into CARES, One System, and Launch Pad.
• Participate in staff meetings, client peer reviews, in-services, and other training as required.
• Work in collaboration with other team members and the Program Director in the design and implementation of program operations and policies.
• Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Education & Experience:

• BA degree and one year of experience preferred or AA degree and three years related experience.
• Previous experience locating and maintaining affordable family housing.
• Experience working with families in crisis.

Knowledge, Skills & Abilities:

• Knowledge of community resources for families transitioning from homelessness.
• Strong knowledge of substance abuse and mental health issues and treatment models.
• Ability to assess emergency situations and react accordingly by accessing appropriate medical/social systems.
• Functional knowledge of Microsoft Office Products.
• Ability to speak Spanish or Cantonese preferred.
• Knowledge of mandatory reporting requirements for people working with children.
• Knowledge of issues…