Case Aide

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities.

A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

The Case Aide provides trauma-informed services to refugees and other qualified immigrants to support a positive resettlement experience and long-term self-sufficiency. This role assists clients in accessing essential services, supports caseworkers in implementing service plans, and facilitates connections to community resources. The Case Aide plays a vital role in helping clients overcome barriers, stay engaged with their individualized plans, and navigate complex systems while ensuring accurate documentation and strong communication with partners.

• Assist clients in accessing essential services such as housing, healthcare, transportation, childcare, and other resources.
• Support caseworkers in implementing individualized self-sufficiency and employability plans through encouragement, reminders, and practical support.
• Facilitate connections to community programs that promote integration and economic stability; help clients utilize available resources effectively.
• Maintain accurate and timely documentation of client interactions and input information into internal databases.
• Communicate and coordinate effectively with IRC staff, service providers, and community partners to enhance service delivery.
• Provide transportation or accompany clients to appointments, job interviews, and service agencies as needed.
• Assist with referrals, scheduling, and administrative tasks to ensure smooth service delivery.
• Provide interpretation services when qualified and appropriate.
• Perform other related duties as assigned.

High school diploma required;

At least 1 year of relevant experience strongly preferred. Experience working with refugee or immigrant populations preferred.

• Strong relationship-building, diplomacy, and networking skills.
• Ability to communicate and work effectively in a multi-cultural environment.
• Strong organizational and time-management skills; detail-oriented.
• Problem-solver with ability to prioritize tasks and manage multiple responsibilities.
• Proficient in Microsoft Office (Word, Excel, Outlook) and digital tools for data entry and research.
• Excellent verbal and written communication skills; fluency in English required; proficiency in refugee/immigrant languages preferred.

Valid driver’s license, active insurance policy, and access to reliable transportation. Must possess or be eligible to receive a fingerprint clearance card per Arizona state law.

A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities. May require occasional weekend and/or evening work. Must be able to lift 35 to 50 pounds (furniture, household supplies, and food boxes).

At the IRC, we seek to build a welcoming, inclusive environment not only for our refugee clients, but for all of our employees. As an equal…