Case Management Support Intern

The office of Student Care and Advocacy has openings for a part-timeor full-time,undergraduateor graduate intern designed to provide students with hands-on learning experiences.

The Student Care & Advocacycasemanagementintern serves as asupportfor thecase management teamin addressing unforeseen student situations such as complex behavioral and/or psychological challenges, social or adjustment problems, academic related challenges, and financial insecurity.

The Case Management intern will triage calls and emails,andprovideresources, advocacy, and support tomembersof the university community across a broad spectrum of issues and concerns.

Responsibilities include, but are not limited to:

• Triage calls and/or emails and assign cases in case management system.
• Provide appropriate referrals and resources, including but not limited to, medical care, food and housing insecurity and funding requests in times of crisis.
• Provide drop-in services to students
• Complete documentation and maintain records of student cases inonlinecase management system.
• Empower students to build self-sufficiency skills, especially around navigating community systems
• Follow up with and support students in distress tomonitorprogress and ensure compliance with recommendations.
• Support students in applying for publicassistancebenefits and programming.

• Monitor inventory of Cub Pantry and Basic Needs Hub
• Remove expired items from Cub Pantry
• Place weekly order with Lion’s Pantry to replenish food items
• Sort food and other basic needs resource items tomaintainneat environment

• Greet and direct walk-in students or other visitors
• Answer phones
• Communicate with parents/guardians, families, or designated emergency contacts, as appropriate.
• Assist with clerical tasks such as retrieving and distributing mail, making copies, etc.

• Projects and other duties will be assigned based on the needs of SCA and the skills and abilities of our work study team
• Outreach events, including but not limited to presentations for other students

• Ability to handle confidential information with discretion
• Strong interpersonal and relationship-building skills
• Ability to work independently and collaboratively
• Reliable and trustworthy
• Customer service experience with a professional, empathetic, and solutions-oriented approach

Student Care and Advocacyusesa coordinated, team approach when empowering students to navigate unforeseen difficulties and suggests a course of action that considers the needs of the individual in the context of available resources. No matter the situation faced by the student, the team focuses on helping the whole person, knowing that difficult circumstances are often indicators of other challenges that the student may be facing.

While the team helps studentsexperiencingany issue, the office has three primary pillars of care:
Basic Needs, Respondent Support, and Care Coordination. Examples of situations with which the office canassist are academic distress, financial insecurity, housing/food insecurity, death of an immediate family member, family emergency/crisis, mental health concerns, medical emergency and/or hospitalization, long-term illness, being named in allegations of misconduct, navigating a university misconduct process, and/or unexpected events or challenges. The approach isone of empowerment, encouraging students to maximize their educational experience and prepare for involvement in the larger community and life beyond college.

This is a 10-40 hourper week position witha possibility of some remote work.

Stipend available based on contracted hours.

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and…