Family Engagement Specialist

Job Details

Job Location:

South Bend, IN 46617

Position Type:
Full Time The Family Engagement Specialist will report to the Family Engagement Supervisor To provide structured, goal-oriented and time-limited services in the natural environment identified for families (in home, community or in office). This position will provide the following service lines:
Supervised Visitation, Father Engagement, and Home-Based Casework,. The Family Engagement Specialist will complete intakes, assessments and ongoing case management services to families referred to Iris Family Support Center by the Department of Child Services and Juvenile Probation. The Family Engagement Specialist will work alongside the family to provide services that support family stabilization and child safety. Evidence-based practices will be utilized to provide trauma-informed office-based, community-based, and home-based services.

Family Engagement Specialists maintain an ongoing caseload of active families. The Family Engagement Specialist may be required to testify in court regarding services provided. The Family Engagement Specialist will need to work individually and within a team to assist families in completing goals and always maintain child safety.

• Maintain a caseload to meet productivity requirements.
• Provide a variety of services to children/families, including but not limited to, the following: crisis intervention, intake/family assessment, safety planning, treatment planning, providing activities/interventions to assist children/families in goal completion and aftercare planning to support children/families with reaching self-sufficiency.
• Complete certification of Motivational Interviewing within the first 90 days of employment at Iris.
• Complete training expectations for the implementation of Nurturing Parenting, Trauma Focused Cognitive Behavioral Therapy and 24/7 Dads within 12 months of employment.
• Provide multiple service hours in the home per week to ensure fidelity to the comprehensive models, a minimum of 50% of the work week will be dedicated to serving families with face-to-face service provision.
• Ability to partner and collaborate with referrals sources (courts, DCS, Probation), foster parents, guardian ad litem, and/or CASA Volunteers and colleagues to support the goals of the family.
• Provide documentation, including but not limited to the following: assessments, clinical recommendations, progress notes, treatment planning, monthly reports to showcase the work of the family through our services.
• Effective implementation of all evidence-based models utilized with children/families by ensuring all fidelity measures are met within the required time frames.
• Utilize customer service strategies to enhance client engagement and satisfaction.
• Conduct creative and persistent outreach to enroll clients into services (including, but not limited to, face-to-face visits, drop-by, phone calls/texts, social media).
• Complete scheduled appointments within the parameters of the specific program involved.
• Establish an emotionally supportive, non-judgmental, trusting relationship with parent(s), using independent judgment and adjusting as needed.
• Utilize communication models to describe and address common breakdowns in customer/client interactions.
• Independently establish a case plan with goals, objectives and activities with each client, reviewing and rewriting, as well as setting new goals as circumstances change. This case plan will incorporate the needs identified by the referral source as well as the needs identified by the staff and the client. This case plan will guide services.
• Assist clients with achieving goals and objectives set forth in case plan within time frame established, incorporate customer/client…