Client Care Manager

ECO Supportive Living provides Medicaid waiver home-based services, private pay care, and veteran-focused support to clients across multiple Nebraska counties. Since 2021, we've built our reputation on compassionate, compliant, person-centered care, and our Client Care Managers are at the heart of it.

As a Client Care Manager, you'll own a caseload of clients receiving home-based services and serve as the primary link between clients, families, caregivers, and our office team. This is a field-based role: you'll be out in the community conducting home visits, supervising care delivery, and making sure every client's plan of care is followed and documented.

• Manage an assigned caseload of clients, including regular home visits and care plan reviews
• Supervise and support caregivers in the field, including coaching and performance feedback
• Coordinate with service coordinators, families, and Nebraska DHHS as needed
• Maintain accurate, timely documentation in our care management system
• Monitor compliance with Medicaid waiver requirements, client rights, and agency policies
• Participate in caregiver onboarding, orientation, and ongoing training
• Respond to client and caregiver concerns with urgency and professionalism

• Bachelor's degree in social work, human services, healthcare administration, nursing, or a related field required
• Experience in home care, case management, social services, or a related field (Medicaid waiver experience a strong plus)
• Strong organizational and documentation habits; compliance matters here
• Excellent communication skills with clients, families, and field staff
• Comfort working independently in a field-based role
• Valid driver's license, reliable transportation, and ability to travel within the service area
• Ability to pass required background checks; CPR/First Aid certification (or willingness to obtain)