Patient Care Specialist

Overview

Sentara Healthcare is hiring a full‑time Patient Care Specialist at SMG Family Medicine New Town, Williamsburg, VA. This day shift (Monday‑Friday 8:00 a.m.–4:30 p.m.) requires no nights or holidays. In this role you will provide non‑clinical support within a physician's office and ensure an excellent patient experience by answering phones, scheduling appointments, and responding to patient questions. You will work as part of a highly collaborative team that focuses on delivering the best care for patients.

Video of a day in the life of a Patient Care Specialist:

• Answer phones and address patient inquiries.
• Schedule appointments and manage the physician’s patient calendar.
• Provide non‑clinical support to facilitate patient care delivery.
• Maintain a positive and collaborative team environment.

Education:

• High School Diploma required.
• Associate’s degree or higher in lieu of the required experience is considered.

Experience:

• At least 3 years of customer service experience.
• At least 1 year working with health insurance plans, medical records data, medical terminology, registration, scheduling, or third‑party payers.
• Experience with electronic medical records preferred.

• Medical, dental, and vision plans.
• Adoption, fertility, and surrogacy reimbursement up to $10,000.
• Paid time off and sick leave.
• Paid parental and family caregiver leave.
• Emergency backup care.
• Long‑term, short‑term disability, and critical illness plans.
• Life insurance.
• 401(k)/403(b) with employer match.
• Tuition assistance – up to $5,250 per year and discounted educational opportunities.
• Student debt pay down – $10,000.Reimbursement for certifications and free access to continuing education.
• Pet insurance.
• Legal resources plan.
• Annual discretionary bonus opportunity based on system and employee eligibility criteria.

Sentara Health is an equal‑opportunity employer and prides itself on the diversity and inclusiveness of its workforce. The organization supports a tobacco‑free environment. For positions available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.