Health and Wellness Case Manager

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

World Relief seeks a Health and Wellness Case Manager to support vulnerable immigrants in building pathways to physical, emotional, and social well-being. This position provides Intensive Case Management (ICM) for individuals and families, alongside wellness-focused group programming that promotes health education and community integration. Working in a dual-capacity role, the Case Manager guides clients through complex healthcare systems, crafts tailored goal plans for long-term stability and collaborates with health providers and community partners to deliver trauma-informed, fully compliant care.

This is a hybrid role- 4 days in office, 1 work from home.

• Client Services and Role Responsibilities
  • Oversee all incoming Preferred Communities (PC) referrals, conducting comprehensive intake assessments and client enrollments.
  • Provide direct Intensive Case Management (ICM) to develop and implement targeted, individualized goal plans that foster long-term self-sufficiency.
  • Maintain regular, proactive communication with clients throughout their service term to monitor progress, address emerging needs, and provide continuous support.
  • Guide clients through healthcare, social service, and community systems to build their independence and confidence.
  • Maintain precise, timely documentation and detailed case notes in full alignment with program standards and compliance guidelines.
• Interdepartmental Collaboration & Wrap-Around Care
  • Work closely with the Programs Manager and program staff to streamline client service delivery across department lines.
• Partner with the Volunteer Coordinator to engage, train, and leverage volunteers or community groups for integrated client support.
  • Deliver holistic, wrap-around care by connecting clients to wrap-around community services and advocacy networks.
• Compliance, Data Management & Quality Assurance
  • Assure all compliance measures are strictly maintained across all PC programming and service delivery.
  • Ensure data collection and outcome tracking are conducted in a timely, accurate, and effective manner for reporting and evaluation.
• Administrative Responsibilities
  • Actively participate in department meetings, staff development opportunities, program trainings, community activities, and…