Family Support Specialist

Family Support Specialist (Healthy Families America)
Monday to Friday 8:30 am to 5:00 pmIn-person and Office/Field Salary: $27.40 (hourly) Non-Exempt Other Compensation:

Employer-paid medical for employee and family, employer-paid dental, vision and group life insurance for employee - estimated value $8,243.28 - $23,823.84/annual

Employer-paid sick pay (12 days per year) - estimated value $2,630.40/annual

Employer-paid vacation pay (10-20 days per year depending on years of service) - estimated value $2,192.00/annual for first year of service

Employer-paid anniversary holiday (1-5 days annually depending on years of service) - estimated value $219.20 annual for first year of service

Employer-paid birthday holiday (1 day annually) - estimated value $219.20/annual
** Clients/Families we serve reside in the South Los Angeles, Compton, Watts and Lynwood area.

SHIELDS’ mission is to develop, deliver and evaluate culturally sensitive, comprehensive service models that empower and advocate for high-risk families in South Los Angeles.

We are seeking a dedicated and compassionate Family Support Specialist to provide comprehensive, long-term support to families participating in the Healthy Families America (HFA) program. The Family Support Specialist will deliver home-based services for up to five (5) years, building trusting relationships with families to strengthen parent-child interactions, enhance parenting skills, improve family support systems, and promote effective problem-solving and decision-making.

This role serves as a strong advocate for children and families while ensuring services align with program standards and funder requirements.

Responsibilities include developing individualized Family Service Plans (FSPs), completing required assessments including the Family Assessment Form (FAF), and providing ongoing support, follow-up, referrals, and service coordination. The Family Support Specialist will monitor and evaluate caseloads on an individualized basis, intervene during crisis situations as needed, and provide in-home support through family sessions, one-on-one visits, Team Decision Making (TDM) meetings, and other team meetings.

The role also involves interviewing and assessing clients to evaluate social, emotional, medical, psychological, financial, and environmental factors, and making appropriate referrals to community resources.

The ideal candidate will maintain accurate and timely documentation in compliance with Healthy Families America, First5LA, SHIELDS, and funder policies. Participation in weekly case conferences, agency meetings, and required trainings is expected. The Family Support Specialist must maintain strong knowledge of local public and private community resources, eligibility requirements, and cultivate collaborative relationships with referral partners. Additionally, the role provides ongoing early childhood education to families, including guidance on infant and child developmental milestones, ensuring families receive consistent, high-quality, strengths-based support.

Benefits and Perks:
Supportive, fun and friendly team environment!

Competitive Wages and room for growth

Vacation and sick leave

Employer paid medical insurance for employee and family

Employer paid dental, vision and life insurance

Chiropractic services

Retirement 403b plan and supplemental insurance benefits
17 paid holidays, effective upon hire

Paid birthday holiday, effective upon hire

Paid anniversary day off of 1-5 days per year depending on years of service

Anniversary bonus after 5 years of service

Winter break

Pet InsuranceBBS supervision, on-going clinical training and CEUs available

Employee referral bonus

Employee Assistance Program Employee discount programs to theme parks, movies, hotels and car rentals

Paid educational leave

Paid drive time and mileage reimbursement

Eligible for Federal Student Loan Forgiveness Employee Recognition The ideal candidate will demonstrate the knowledge, skills, and abilities necessary to perform effectively in this role. This includes understanding and complying with Agency policies and procedures, HIPAA regulations, Department of Mental Health standards, and other applicable state and federal guidelines related to service programs. The candidate must possess strong advocacy skills and the ability to communicate ideas clearly and professionally, both verbally and in writing.

Proficiency in basic computer applications, including word processing software, is required, along with the ability to use sound…