Line - First Shift Supervisor

Full Time Burlington, VT, US

Salary Range: $23.00 To $26.00 Hourly

Pathways Vermont provides community-based mental health services and collaborative learning that centers people as the experts of their own lives. We strengthen our communities and the system of care by elevating the voices of lived experience.

Pathways Vermont is committed to a diverse workplace that reflects the communities we serve and is particularly interested in receiving applications from a broad spectrum of people interested in providing supportive social services to Vermonters including people with military experience, individuals with disabilities, and people of color.

The Vermont Support Line provides phone support that is free, confidential, nonjudgmental and available to all Vermonters 24/7. The Vermont Support Line is staffed by individuals who acknowledge that they have experienced a broad range of struggles of their own and are willing to be open about them utilizing the principles of Intentional Peer Support.

Shift supervisors oversee daily operations, assist with scheduling, recruitment, and training, and provide 1:1 supervision to team members. Supervisors will spend at least 50% of their time offering peer support to callers.

Available Positions: 1

Location:

Remote (Applicants must be Vermont residents)

Schedule:

Full-Time (35-40 Hours weekly, 5 days a week, 7a-3p)

Flexible scheduling with at least one weekend shift required

A Cover Letter and Resume are required with your application.

• Supervise 5-7 staff members, including FT, PT and Per Diem employees
• Provide 1:1 supervisory support weekly or as directed by supervisor
• Create and maintain detailed supervision notes and written feedback
• Complete performance documentation as needed in collaboration with HR
• Ensure that coverage is provided by 2 staff at all times
• Develop regular work schedules for team members
• Oversee coverage for staff who are taking leave
• Actively utilize tracked data to inform performance evaluations and decisions
• Facilitate 1 shift team meeting per month
• Recruit, interview, and hire VSL team members
• Provide training and onboarding for new staff and professional development opportunities for existing staff
• Provide on-call support to operators who have challenging calls or need additional assistance
• Communicate programmatic expectations and limitations to callers and texters
• Engage with program outreach efforts
• Participate in agency leadership meetings
• Provide confidential peer support utilizing choice-based, person-centered, risk reduction, and strengths-based approaches
• Awareness and adherence to understanding of policies and procedures, including emergency and on-call protocols
• Attendance at mandatory meetings and training is an expectation of employment with Pathways Vermont, unless excused by the employee’s manager/HR
• Complete the Certified Peer Support Provider (CPSP) process
• Other Duties as assigned
• Attendance at the annual All Staff and Programmatic Retreats is an expectation of employment with Pathways Vermont, unless excused by the employee’s manager/HR. Retreats are held on workdays, during normal working hours, and are fully paid.

• Must live and work in Vermont
• Must have the ability to attend 1 team meeting monthly and 1 supervision weekly
• Direct lived experience of what is commonly referred to as a mental health challenge or crisis (not solely substance use challenges), and a willingness to share when appropriate
• Ability to meet the requirements of the Certified Peer Support Provider (CPSP) process with The Copeland Center
• Ability and willingness to share one’s own life experiences with intentionality and thoughtfulness
• Commitment to providing quality peer support and…