Case Manager, Law Enforcement Assist. Diversion; LEAD

CASE MANAGER, LAW ENFORCEMENT ASSISTED DIVERSION

Full

Title:

Case Manager, Law Enforcement Assisted Diversion (“LEAD”) Outreach and Engagement

Location:Albany, NY

Program
:
Homeless Services - LEAD (Dept. #591)

Type:Non-exempt(hourly)

Pay Range:$22.06-$25.69

Schedule
:
Monday-Friday; 8am-4pm, 9am-5pm – some flexibility

Notes
:
This position is Hybrid (remote/office)! Driving is a role requirement;
Clean & Valid NYS Driver’s License AND reliable vehicle required.

Job . #: 0517

St. Catherine’s Center for Children is a non-profit organization located in the Greater Capital Region of New York. We offer a wide array of human services designed to meet the needs of vulnerable children, families and adults, including residential and therapeutic foster care programs for children and youth, Kinship support, homeless and community-based services for adults and families, a special education elementary school for ages 5-13, and so much more.

St. Catherine’s is committed to cultivating a culture where all employees feel safe to bring their authentic and best selves to the workplace. We are invested in fostering an equitable, inclusive and diversified workplace; collaboratively embracing mindfulness, relevance, respect and solidarity.

• Our Mission: St. Catherine's Center for Children provides a comprehensive range of human services designed to offer hope, foster growth, and improve the lives of the children, families, and adults we serve.
• Our Vision: Our willingness to embrace change and develop new services is, and will remain, our guiding philosophy as we support the human service needs of our community.

The Client Outreach and Engagement staff members will act as the triage point for LEAD in Albany, Cohoes, and Watervliet. As such, this position must ensure effective and efficient communication and collaboration between all partners involved in referring and receiving referrals and diversions for LEAD.

This position will provide harm reduction-based, person-centered case management in the community to individuals referred to LEAD. Case management services may include accompanying clients to necessary services such as homeless shelters, the Department of Social Services, court appointments, probation appointments, medical services, and meeting at a client’s home or in places in the community that have been mutually agreed upon. This position may also provide, as well as case management screening, outreach, and engagement services on an as-needed basis.

Case Management staff members will conduct street outreach as needed to engage referred and diverted individuals who have yet to engage with their assigned case manager.

The Outreach and Engagement staff must develop and maintain positive, collaborative relationships with all LEAD partners and other service providers in order to best serve LEAD participant. This role works under the direct supervision of the Director of LEAD.

• Community Engagement & Screening
  :
  Conduct outreach in community settings frequented by individuals experiencing poverty, mental health, and substance use concerns. Provide initial screening, engagement, and build trusting relationships with potential/current LEAD clients and stakeholders.
• Trauma-Informed Support & Case Management
  :
  Deliver person-centered supportive services using evidence-based practices (such as Critical Time Intervention and Motivational Interviewing). Regularly update assessments, progress notes, and goal tracking in the database to share with project management.
• Advocacy & System Navigation
  :
  Act as a dedicated client advocate across service providers and within the criminal justice system when…