SSVF RRH Case Manager - Virginia

Case Manager

This position provides Homeless Prevention and Rapid Re-Housing services through the Supportive Services for Veteran Families Grant. Services are to be provided to low-income Veteran families that are at risk of becoming homeless or who currently are homeless. The Veterans First program follows a Housing First model and philosophy. The Case Manager will always use best practices and a participant-centered approach.

The Case Manager will help Veteran Families quickly maintain or obtain permanent housing, with the goal of achieving housing stability within 90 days. The Case Manager will work to empower low-income Veteran Families in DC, Arlington, Alexandria, Loudoun, Prince William, Fairfax, Montgomery, Frederick, Prince George's, Allegany, Anne Arundel, Howard, Carroll, Garrett, and Washington counties to become stably housed.

This role requires a high degree of professionalism, communication, accountability, and mutual respect.

This position requires the ability to independently and consistently travel to participant homes, community locations, and program sites multiple times per day, often on short notice, as an essential function of the job (up to 90% time in the field). Timely in-person response and field-based service delivery are fundamental to this role and cannot be modified without impacting operational needs and participant services.

* This position is a hybrid or remote role. Remote work may be approved based on job duties and organizational needs, but is not guaranteed and may be adjusted or discontinued at any time based on performance, service delivery requirements, or operational considerations.

Essential Functions of Successful Job Performance

• Provide prevention and rapid re-housing services to at least 50 low-income Veteran Families annually
• Maintain services to a caseload of a minimum of 15 Veteran families at any time
• Develop, implement, and revise a 90-day housing stability plan with Veteran Families
• Case Management as it pertains to housing stability plan
• Deliver face-to-face contacts to participants, when safe and appropriate
• Foster wellness and independence
• Engage participants and assess individual needs, preferences, and strengths
• Assist participants in locating and maintaining permanent housing
• Make appropriate referrals to identified needed services
• Act as a liaison with landlords and other community stakeholders
• Collaborate with agencies providing services to participants, including community, government, and VA
• Maintain paper and electronic files
• Maintain participants' electronic records in the Homeless Management Information System
• Demonstrate empathy and flexibility in responding to participants' needs and requests
• Participate in multidisciplinary team meetings, supervision, and actively seek out professional development opportunities
• Communicate professionally and clearly in all interactions—both written and verbal—to support seamless service delivery and collaboration
• Demonstrate integrity, cultural responsiveness, and mission alignment in a fast-paced, equity-driven environment
• Maintain compliance with all assigned mandatory training and background clearances
• Consistently perform job duties in accordance with contractual obligations, funding source requirements, and program standards. Employee must maintain ongoing compliance with all applicable background requirements, policies, procedures, documentation, and service delivery expectations.
• Must be able to effectively exchange information, comprehend client needs, and participate in critical conversations with participants, families, and team members, and remain responsive to adjust work activities in response to changing, urgent, or unplanned operational needs
• Must demonstrate integrity, accountability, and…