State Crossing Support Coordinator

Job Description:
State Crossing Support Coordinator

At Avalon, housing is a human right. Our mission is to build healthy, safe and inclusive supportive housing communities as a long-term solution to homelessness.

Avalon Housing is a non-profit supportive housing provider. Supportive housing is a combination of affordable housing paired with services, such as case management. We don't just help people find housing, we help people stay and thrive in their homes.

If you are passionate about creating more diverse, inclusive, and equitable communities where all people are welcome, Avalon may be a good fit for you.

The State Crossing Support Coordinator provides on-site support to clients living in a recently-built apartment building of 30+ units. They provide case management and coordinate services on behalf of these clients with other community partners. On a daily basis, the State Crossing Coordinator interacts with clients, engaging them through creative and resourceful strategies, building trust, and maintaining documentation to reflect this engagement.

At times, clients may be escalated or in crisis. The State Crossing Coordinator will intervene, respond to emergencies, and initiate appropriate action as required. This sometimes includes contact with emergency response systems, if necessary.

The State Crossing Support Coordinator is part of the Outreach Team but primarily works at the State Crossing location. While most of the work is performed on-site, there are some remote working opportunities for this position.

In addition to a competitive salary, here are some of the key benefits that Avalon staff receive:

Paid Time Off: Paid time off includes three weeks of vacation time plus additional sick and personal time allowances. There is also an extra paid holiday every month!

Medical Benefits: Full-time employees can select from three comprehensive medical insurance plans, including coverage options for your family. Plus, Avalon covers dental and vision insurance - with no per-payroll premium contribution!!

Life and Disability Plans: Employees working 16 or more hours per week receive life insurance and short-term disability coverage-Avalon covers the full cost of the premiums.

403(b) Retirement Plan Avalon sponsors a 403(b) retirement plan through Vanguard, available to all employees.

• Provide ongoing, active outreach and creative engagement to tenants
• Conduct comprehensive assessments and help tenants develop action plans to achieve goals
• Work with tenants and property management to coordinate eviction prevention efforts and develop housing permanency plans
• Negotiate and advocate with external community resources providing medical, mental health, substance use, and other supports
• Assist tenants with conflict resolution among tenants and neighbors
• Work to build community and peer support among tenants, including participation in community programming activities
• Meet documentation requirements as dictated by program need
• Work with clients in their homes, in community centers, and in the larger community
• Participate in on-call rotation and occasional evening and weekend work as necessary
• Assist tenants as needed with activities of daily living such as transportation, housekeeping, meal preparation, medication, shopping, laundry, or other hands-on assistance

• At least three years experience in human services, preferably working with populations who are experiencing homelessness, mental health disorders, chronic health conditions, and/or substance use disorders
• Capacity to respond to crisis situations with effective use of de-escalation skills
• Strong communication skills – both verbal and written
• Strong problem-solving skills
• Strong documentation…