Homeless Services, Domestic Violence Housing Coordinator; Los Angeles Area or REMOTE

Homeless Services, Coordinated Entry System Coordinator

ICF's Homeless Services team works with federal agencies, state and local governments, non-profits, and other community partners to implement evidence-based best practices and to innovate and identify new solutions to ending homelessness. ICF is currently seeking an experienced and mission-oriented candidate to support the management oversight, implementation, and operation of a Coordinated Entry System (CES) for a large Continuum of Care (CoC).

As a critical member of the housing and Coordinated Entry System team, the Domestic Violence Housing Coordinator will manage housing referrals, identify appropriate program openings and unit vacancies, and provide system navigation support to reduce the time between referral and housing placement. The Coordinator will work closely with individuals and families fleeing domestic violence, dating violence, sexual assault, stalking, human trafficking, or other dangerous or life-threatening conditions to identify barriers, coordinate documentation and applications, support informed housing choices, and facilitate successful transitions to safe and stable housing.

The position serves as a key liaison among victim service providers, housing programs, emergency shelters, Coordinated Entry access points, landlords, legal and advocacy organizations, and other community partners. The Coordinator will ensure that housing coordination activities are trauma-informed, survivor-centered, culturally responsive, and conducted in a manner that protects participant safety, privacy, confidentiality, and autonomy.

Please note:
This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award.

• Coordinate CES processes and components related to housing identification, matching, referral, application, and placement activities for survivors of domestic violence and related forms of violence.

• Maintain current knowledge of available emergency, transitional, rapid rehousing, permanent supportive housing, affordable housing, rental assistance, and mainstream resources.

• Match eligible households to housing opportunities based on program requirements, survivor preferences (such as self-identified housing needs, strengths, goals, safety considerations, household composition, and accessibility needs), geographic needs, and available resources.

• Provide housing navigation and application support, including coordination of documentation, landlord communications, eligibility verification, and move-in activities.

• Monitor referrals and housing applications from initial connection through placement, identifying and addressing delays, barriers, or gaps in coordination.

• Coordinate warm handoffs to appropriate victim services, legal assistance, benefits, behavioral health services, childcare, transportation, and other community resources.

• Work with housing providers to resolve concerns involving eligibility, documentation, referral acceptance, reasonable accommodations, or placement timelines.

• Identify system- and program-level barriers that prevent survivors from accessing or sustaining housing and coordinate appropriate resolutions.

• Integrate survivor-defined safety considerations into housing searches, referrals, communications, case conferences, and placement activities.

• Maintain secure communication practices and protect personally identifying and location information in accordance with applicable federal, state, local, and organizational requirements.

• Maintain accurate, timely, and appropriately protected records of referrals, housing searches, program openings, placement progress, and service connections.

• Use approved comparable databases to monitor indicators such as referral timeliness, referral acceptance, housing-search duration, move-in progress, unsuccessful referral reasons, and housing-resource utilization.

• Model respectful, trauma-informed, culturally responsive, and person-centered communication.

• Immediately elevate potential safety or confidentiality concerns through established supervisory and organizational protocols.

• Ensure that participation in Coordinated Entry does not delay or condition access to emergency shelter, crisis intervention, hotline assistance, or other immediate safety services.